Tracey Lindfield

• Managed daily bar activities to enhance customer satisfaction and operational efficiency.
• Assisted in training and mentoring cafe and bar staff at Parliament House. Supported completion of training on procedures to improve customer engagement and operational efficiency.
• Established inventory management practices to enhance stock optimization and minimize waste.
• Managed café staffing logistics to optimize coverage across designated areas. Oversaw interview and onboarding processes for new hires.
• Developed comprehensive training resources to enhance employee proficiency in operational processes.
• Oversaw compliance with health and safety regulations in Cafe operations and staff conduct.
• Executed strategic initiatives to optimize workflows and enhance operational efficiency among cafe staff.
• Developed and implemented training programs for staff on cash register operations, culminating in accurate cashier report preparation at business close.
• Fostered rapport with customers and members of parliament to enhance communication and support service initiatives.
• Oversaw inventory management for cafe and bar operations by coordinating restocking and order placements. Partnered with various departments to align on supply requirements.
• Addressed customer complaints with professionalism and efficiency to uphold establishment's positive reputation and guidelines.
• Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
• Conducted performance evaluations and addressed performance issues proactively.

• Trained junior chefs in cooking techniques, fostering skill development and teamwork.
• Monitored inventory levels, optimizing stock usage to reduce waste and improve cost efficiency.
• Coordinated special events catering, managing timelines and guest expectations effectively.
• Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
• Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
• Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.

Achieved Employee of the Month recognition for two consecutive months. Oversaw staff scheduling and coordinated food preparation processes. Managed team performance and operational efficiency within assigned area.