Tracey Louise McKee
Winston Hills,NSW
Summary
Dedicated team assistant with valuable experience at McDonald's. Maintains a professional appearance and demeanor while efficiently completing assigned tasks with a strong focus on quality. Possesses effective communication and organization skills. Leverages effective communication and time management skills to efficiently handle tasks and meet the needs of the team and all stakeholders. Attention to detail, confidentiality, and strict adherence to employer's policies and procedures are integral to the role.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Team Assistant CTO Aust & Technology Team
McDonalds Australia
01.2023 - Current
- Boosted team morale through the planning and execution of engaging team-building events.
- Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
- Streamlined team communication by implementing efficient scheduling and task management systems.
- Enhanced team productivity with effective organization of files and documents for easy access.
- Managed travel arrangements for executives, ensuring cost-effective solutions and smooth itineraries.
- Coordinated complex calendar management for executives, ensuring optimal time allocation for critical tasks.
- Optimized office workflows by identifying inefficiencies and proposing viable solutions for improvement.
- Maintained open lines of communication between departments to enhance overall company performance.
- Provided exceptional administrative support to senior leaders, enabling them to focus on strategic decisions.
Team Assistant VP, Chief Information Officer IDL
McDonalds Global (Australia)
05.2013 - 01.2023
- Boosted team morale through the planning and execution of engaging team-building events.
- Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
- Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
- Supported project completion by coordinating tasks, resources, and deadlines among team members.
- Managed travel arrangements for executives, ensuring cost-effective solutions and smooth itineraries.
- Coordinated complex calendar management for executives, ensuring optimal time allocation for critical tasks.
- Optimized office workflows by identifying inefficiencies and proposing viable solutions for improvement.
- Maintained open lines of communication between departments to enhance overall company performance.
- Contributed to budget management by tracking expenses, processing invoices, and generating financial reports.
- Provided exceptional administrative support to senior leaders, enabling them to focus on strategic decisions.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Developed and implemented process improvement strategies.
Personal Assistant Group Managers
Parramatta City Council
02.2007 - 08.2012
- Providing daily support by evaluating and prioritising correspondence intended for the Group Managers
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Complete and prepare requests from the Group Manager to assist with day to day activates as well as unexpected events that take place
- Create & maintain diary appointments
- Provide administrative support to other Services Managers within the Corporate Services Group
- Manage TRIM (Record Management) Documentation
- Assist with creating, monitoring and maintaining the CRM requests that may become apparent
- Manage and maintain Corporate expenses / Credit card
- Once a year organise the end of year Christmas event for 400+ staff
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
Personal Assistant Group Manager
Parramatta City Council
09.2007 - 08.2008
- Providing daily support by evaluating and prioritising correspondence intended for the Group Manager
- Screening of Telephone calls and referring / follow up accordingly
- Create & maintain diary appointments
- Provide administrative support to other Services Managers within the Corporate Services Group
- Manage the TRIM component of the Civic Place project
- Assist with creating, monitoring and maintaining the CRM requests that may become apparent
- Provide Council information to all stakeholders being internal / external including Councilors
- Prepare and Maintain correspondence to stakeholders whether internal or external
- Create and complete electronic purchase orders using the online ORACLE system
- Follow up with other Group Managers to ensure deadlines were met
Property & Administration Coordinator
Parramatta City Council
02.2007 - 07.2007
- Provide administrative support to Manager Strategic Asset Management and other team members
- Screening of Telephone calls and referring / follow up accordingly
- Create & maintain diary appointments
- Create and complete electronic purchase orders using the online ORACLE system
- Maintain the outdoor dining register
- Create Outdoor dining certificates
- Develop and create the user guide for outdoor dining
- Assist with monitoring and maintaining the CRM requests that may become apparent
- Minute Taking written / electronic
Customer Service (Developments) Officer
Parramatta Council
03.2004 - 02.2007
- Member of a team environment that provides customer service and support to all customers & stakeholders
- Use of 'Oracle (CRM)' & 'Pathway' (Major Information Systems) & TRIM, to process customer information, payments, & to allocate customer complaints & enquiries
- Communicate with all customers & stakeholders via face to face, over the phone, e-mail, Scheduled meetings, Letters, Internet & Fax
- Provide information support & advice to Developers, Architects Real Estate Agents & Internal departments in regards to Council's requirements & standards
- Work side by side with internal stakeholders including rates, Town Planners, open space, Rangers & development
- Make autonomous decisions to satisfy customer & council needs
- Work with a Flexible attitude to meet the needs of my team
- Cash Handling
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
Reservations Officer
All Seasons Premiere Menzies Hotel
01.2002 - 01.2004
- Provide customer service and advice to all clients
- Prepare guests reservations and meeting their specific needs
- Register guests and finalise their accounts with face - face contact on the front desk
- Process reservation confirmations and letters for clients to confirm bookings
- Effectively delegate agent's bookings to meet expectations
- Organise client's specific requests and follow up on them
- Develop and provide reports to managers
- Employee award - employee of the quarter 2002 / 2003
Business Travel Consultant
Carlson Wagonlit Travel
01.2001 - 01.2002
- Company Overview: Sydney
- Prepare and book all domestic corporate travel for Nestle
- Book and confirm other requirements including car hire, accommodation
- Handle customer inquiries such as account queries, flight schedules and availability
- Take over flow calls from other accounts such as Kellogg's and News Limited and handle their inquiries
- Work as a specialised team working for the travel needs of Nestle
- Sydney
Business Travel Consultant
Ansett Australia
01.1999 - 01.2001
- Company Overview: Sydney
- Prepare and book all domestic corporate travel for the Australian Broadcasting Association (ABC) including regional and interstate arrangements
- Book and confirm other requirements including car hire, hotels, charter flights and transfers for corporate employees
- Manage petty cash and balance monies
- Undertake customer queries face-to-face and over the telephone
- Administer ticketing process from initial order to printing documentation for customers
- Worked as a specialised team member dedicated to provide outstanding service to the Australian Broadcasting Association (ABC)
- Trained other staff members in processes and procedures of ABC corporate policies
- Successfully supervised special group bookings for programs including 'Haywire' and 'CHOGOM'
- Re-wrote a complete fax travel booking system for Travel Management Department, which resulted in a highly improved booking format for all corporate customers
- Sydney
Education
No Degree - Social Styles
Hamburger University
Thornleigh08.2024
Certificate IV - Business Administration
Ryde College of TAFE
12.2008
Telecommunications and Customer Service -
Online Learning
12.2006
Certificate III - Tourism (Retail Travel)
Ryde Tafe
Ryde, NSW12.1998
Word Intermediate -
Greentree Learning
12.2006
Excel Introduction -
Pollak Learning Alliance
12.2005
EEO Program - Statement of Attendance
12.2003
Statement of Attainment - Real Estate Practice Training Program
TAFE NSW
12.2002
Skills
- Document Management
- Project Coordination
- Calendar Management
- Meeting planning
- Expense Reporting
- Travel Arrangements
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Work Planning and Prioritization
- Time Management
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Team building
Accomplishments
Creating a easy travel approval form for the tech team to use and request travel.
Certification
NSW Car Licence Class C
References
- Travis Foti Chief Technology Officer, ANZ • Global Technology McDonalds Australia Ph: 0419 931 533
- David Lloyd Corporate Vice President Chief Information Office McDonalds Corporation IOM Markets Ph: 0411 400 477
Hobbies and Interests
- Family
- Exercise
- Music
- Travel
Awards
- 2023 10yr Service Award McDonald's
- 2008, Nominated Celebrating Success
- 2005, Nominated as Support team leader by Management
- 2003, Voted Employee of the Quarter All Seasons Premier Menzies.
- 2002, Voted Employee of the Quarter All Seasons Premier Menzies.
- 2002, Real Estate Practice Training Program (Distinctions & Credits)
- 1998, Certificate III In Tourism (Certificate of Credit)
Additional Information
Currently a Committee member of the Glenwood Netball team.
2022 - Current - Managers Coordinator
2020-2022 - General Committee Member
Played Netball until 2022
Currently the under 13's Communications Coordinator for the Hills Bulls
Girl Guides
2018-2019 Vice President of the Girl Guides Parent Support Committee Winston Hills
2019-2021 President of the Girl Guides Parent Support Committee Winston Hills
I thoroughly enjoy watching my children play their sport and cheering them on from the sideline. I feel community spirit and participation is a leading example to have.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Interests
Netball
Rugby League
Walking
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionTimeline
Team Assistant CTO Aust & Technology Team
McDonalds Australia
01.2023 - Current
Team Assistant VP, Chief Information Officer IDL
McDonalds Global (Australia)
05.2013 - 01.2023
Personal Assistant Group Manager
Parramatta City Council
09.2007 - 08.2008
Personal Assistant Group Managers
Parramatta City Council
02.2007 - 08.2012
Property & Administration Coordinator
Parramatta City Council
02.2007 - 07.2007
Customer Service (Developments) Officer
Parramatta Council
03.2004 - 02.2007
Reservations Officer
All Seasons Premiere Menzies Hotel
01.2002 - 01.2004
Business Travel Consultant
Carlson Wagonlit Travel
01.2001 - 01.2002
Business Travel Consultant
Ansett Australia
01.1999 - 01.2001
Word Intermediate -
Greentree Learning
Excel Introduction -
Pollak Learning Alliance
EEO Program - Statement of Attendance
No Degree - Social Styles
Hamburger University
Certificate IV - Business Administration
Ryde College of TAFE
Telecommunications and Customer Service -
Online Learning
Certificate III - Tourism (Retail Travel)
Ryde Tafe
Statement of Attainment - Real Estate Practice Training Program
TAFE NSW
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