Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRACEY MACINNES

Clifton Springs

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Rip Curl
Melbourne Airport, VIC
08.2024 - Current

Director

Just skyn beauty
Broadbeach Waters
06.2022 - 03.2024
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations
  • Led cross-functional teams in the development of innovative solutions to complex problems
  • Collaborated with senior leadership to set long-term objectives for the company
  • Managed budgeting and financial planning processes for the organization
  • Monitored market conditions and competitor activities to inform business decisions
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services
  • Recruited, trained, supervised, evaluated and mentored staff members
  • Promoted a culture of innovation and encouraged staff to contribute ideas
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints

Beauty Therapist

IN HOME BEAUTY
01.2018 - 05.2022
  • Shaped eyebrows and remove facial hair, using depilatory cream, tweezers, electrolysis and wax
  • Ability to perform manicures, pedicures
  • Provide cosmetic, non-medical treatments and assist clients to maintain their physical appearance

Office Manager

DANTAY ADVISORY
11.2016 - 02.2018
  • My role included data entry, payroll, general administration and office duties, stock and inventory control
  • Prepared and reviewed operational reports and schedules
  • Set goals and deadlines for department
  • Managed paper and electronic filing systems by recording information, updating paperwork and maintaining documents such as attendance records and correspondence
  • Established work procedures and schedules to organize daily work of administrative staff
  • Handles a property investment portfolio along with accounting and business development

Administration Manager

ALL PRO AUSTRALIA
01.2010 - 11.2016
  • Conducted performance reviews for administrative staff members to identify areas of improvement
  • Assisted in the development of administrative procedures and systems to improve accuracy and efficiency
  • Coordinated meetings with internal teams or external clients by scheduling dates, reserving venues and organizing catering services if necessary
  • Monitored inventory levels of office supplies, ensuring adequate stock at all times
  • Provided guidance to staff on administrative issues such as payroll processing, employee benefits administration
  • Supervised daily operations of the administrative team to ensure timely completion of tasks

Personal Trainer

ARUNDEL HILLS COUNTRY CLUB
01.2008 - 02.2010
  • Provided students with information and resources regarding nutrition, weight control and lifestyle issues
  • Taught and demonstrated use of gymnastic and training equipment, such as trampolines and weights
  • Accommodated different levels of fitness
  • Administered emergency first aid, wrap injuries, treated minor chronic disabilities and referred injured persons to physicians
  • Evaluated individuals' abilities, needs and physical conditions and developed suitable training programs to meet any special requirements

Teller

KIWI BANK
01.2004 - 11.2007
  • Followed department policies and completed required paperwork for each transaction
  • Processed ATM deposits and reconciled against reports
  • Responded to banking inquiries and requests from customers
  • Greeted customers with professionalism and friendly and courteous demeanor
  • Supported customer confidentiality and security with stringent discretion

Education

High School Diploma -

Morrinsville College
Hamilton NZ

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused

Timeline

Assistant Manager

Rip Curl
08.2024 - Current

Director

Just skyn beauty
06.2022 - 03.2024

Beauty Therapist

IN HOME BEAUTY
01.2018 - 05.2022

Office Manager

DANTAY ADVISORY
11.2016 - 02.2018

Administration Manager

ALL PRO AUSTRALIA
01.2010 - 11.2016

Personal Trainer

ARUNDEL HILLS COUNTRY CLUB
01.2008 - 02.2010

Teller

KIWI BANK
01.2004 - 11.2007

High School Diploma -

Morrinsville College
TRACEY MACINNES