TRACEY MAITLAND
Mudgee,Australia
Summary
Dynamic customer service professional with a proven track record at Optus, excelling in project management and team collaboration. Recognized for enhancing client relationships and delivering exceptional service. Proficient in Microsoft Office, I thrive in fast-paced environments, consistently improving performance and resolving challenges with enthusiasm and attention to detail.
Overview
27
27
years of professional experience
Work History
Barista/Server
Food & Farm Dining
Mudgee, NSW
08.2024 - Current
- Provided excellent customer service to diners, taking orders, delivering food and drinks, and resolving any issues that arose.
- Handled cash and credit card transactions, and balanced the cash drawer at the end of each shift.
- Worked as part of a team to assist with food preparation and coffee-making.
Customer Service Coordinator
Mudgee Region Tourism
Mudgee, NSW
02.2023 - 07.2024
- Greet and engage with visitors arriving at the Visitor Information Centre, and promotional events.
- Provide accurate and up-to-date information about local attractions, landmarks, dining, accommodations, and activities.
- Assist in promoting local events, festivals, and exhibitions to encourage visitor participation.
- Capture high-quality photos and videos of tourist sites, events, and activities to share on social media.
Customer Service
Bunnings
Mudgee, NSW
08.2021 - 07.2023
- Greet customers on entry to the store, and assist them in finding what they need.
- Provide customers with product information to help them purchase the correct product for their requirements.
- Merchandising
- Receive and process payments by cash, cards, etc.
Nail Technician
Diamond Dust Nails
Mudgee, NSW
03.2022 - 03.2023
- Performed luxury spa pedicures and manicures.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Demonstrated knowledge of all products and services offered in the salon.
- Ensured that safety protocols were followed during each service provided.
Cellar Door Attendant
The Olive Nest/1838 Wines
Mudgee, NSW
08.2020 - 07.2021
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure that products were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
Customer Service and Office Administration
Honey Australia
Mudgee, NSW
09.2018 - 08.2020
- Answer telephone calls, fielding inquiries from clients, vendors, and various other callers seeking information.
- Provided administrative support to executive staff, including scheduling meetings and managing calendars.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Resolving complaints in a diplomatic and professional way to ensure the best outcome for the customer and the business.
- Organized and maintained files, including electronic records.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
Project Manager
Optus
Sydney, NSW
06.2011 - 03.2017
- Developed comprehensive project plans, including scope, timeline, resource deliverables, and budget.
- Led project teams, assigning tasks, setting priorities, and ensuring clear communications, with an emphasis on fostering a collaborative and productive team environment.
- Delivered a high level of service to clients to both maintain and build the relationship for future business opportunities. I was known as the 'go-to' person for challenging customers, through my ability to deal with demanding people.
- Identified risks associated with each project and developed strategies for mitigating those risks.
Project Co-Ordinator
Optus
Maquarie Park
08.1998 - 06.2011
- Conducted risk assessments and identified potential issues that could affect project success.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
Education
Diploma of Project Management -
Australia institute of Project Management
North Sydney, Australia01.2012
Skills
- Customer service excellence
- Team collaboration
- Time management
- Problem-solving
- Microsoft Office proficiency
- Written and verbal communication
- Performance improvement
- Coordination skills
- Attention to detail
- Ordering procedures
- Point of sale operations
Hobbies and Interests
- Horse Riding
- Gardening
- Furniture Restoration
- Home Renovation
Timeline
Barista/Server
Food & Farm Dining
08.2024 - Current
Customer Service Coordinator
Mudgee Region Tourism
02.2023 - 07.2024
Nail Technician
Diamond Dust Nails
03.2022 - 03.2023
Customer Service
Bunnings
08.2021 - 07.2023
Cellar Door Attendant
The Olive Nest/1838 Wines
08.2020 - 07.2021
Customer Service and Office Administration
Honey Australia
09.2018 - 08.2020
Project Manager
Optus
06.2011 - 03.2017
Project Co-Ordinator
Optus
08.1998 - 06.2011
Diploma of Project Management -
Australia institute of Project Management
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