Tracey Manuel
Paralowie,SA
Summary
At Adelaide Zoo, as a Senior Visitor Services Supervisor, i am focused on meeting customer expectations and achieving company goals while developing lasting employee rapport. Assigning tasks, train employees, provide feedback and implement company procedures. I have excellent communication,conflict resolution and listening skills. My leadership has fostered an inclusive culture, underpinning my ability to mentor and drive teams forward.
Overview
27
27
years of professional experience
Work History
Senior Visitor Services Supervisor
Adelaide Zoo
12.1997 - Current
- Oversee daily operations of Visitor Services , ensuring smooth workflow and timely completion of tasks.
- Rostering to ensure full coverage during peak hours without over staffing, balancing customer service with cost efficiency.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Driving a diverse team, promoting an inclusive work environment.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintaining communication within the team by holding regular morning briefings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience with in the work place.
- Reduced employee turnover by adopting a positive work environment and providing ongoing feedback to staff members.
Education
Nail Science
TAFE
Elizabeth02.2013
Skills
- Training and mentoring
- Problem-solving abilities
- Time Management
- Organizational Skills
- Self Motivation
- Reliability
- Active Listening
- Excellent Communication
- Goal-Oriented
- Decision-Making
- Employee Motivation
Timeline
Senior Visitor Services Supervisor
Adelaide Zoo
12.1997 - Current
Nail Science
TAFE
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