Tracey Masson
TORONTO,NSW
Summary
Adaptable Business Manager and Executive Assistant successful at overseeing all aspects of business operations. Goal-driven leader, change manager and strategic problem solver. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities.
Broad experience includes office management, executive assistance, financial administration, Customer Service, human resources, accounts receivable/payable, database management and contract administration. Recognized for exemplary customer service and team collaboration. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Manager/Executive Assistant
Chappell Building Systems
Morisset, NSW
12.2016 - 01.2024
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored Sales and Expenditures for the company
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Designed strategies for improving the quality of services provided by the organization.
- Provided training sessions for employees on software systems used in business operations.
- Reviewed existing contracts with Subcontractors and Suppliers to ensure compliance with company standards.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Prepared monthly financial statements for review by executive leadership team.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Used variety of software packages.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Developed effective filing systems for easy retrieval of information when needed.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Maintained confidential records and files related to executive operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Executive Assistant to CEO and Front Office Manager
Healthe Care Australia
Toronto Private and Maitland Private Hospitals, Australia
02.2009 - 03.2015
- Manage the fast paced Executive office of Toronto Private Hospital coordinating the CEO's appointment diary, correspondence, meeting and task schedules
- Managed a paperless records management data base for ensuring currency of VMO (visiting medical officers) hospital accreditation, medical registration and indemnity currency
- Governance administration to assist the CEO with committee structures and compliance to Healthecare BiLaws and APHA (Australian Private Hospitals Association) 10 National Standards for accreditation
- Preparation of written correspondence including meeting agendas, minutes and monthly reports for multiple committees
- Organize meetings for 5 hospital committees including typing and distribution of agendas, minutes and all relevant documentation to committee members
- Member of 3 hospital Committees: Executive Committee, Management Committee and Policy and Procedure Committee
- Manage the Front Office and Patient Reservations team of 6 staff members ensuring focus on accuracy, professionalism and customer service
- Daily liaison with doctors, Healthecare executives, staff, patients and their families.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
Education
Diploma of Management - Business Management
ICM Training
Cooks Hill, NSW09-2011
Skills
- Microsoft Office suite: Intermediate/Advanced Word, Excel, Sharepoint, Outlook
- Diploma of Management (BSB51107)
- Certificate IV Small Business Management (NEIS) 1190VIC
- Executive Assistant
- Business Administration
- Human Resources Management
- Contract Management
- Employee Management
- Customer Relations
- Financial Administration
- XERO - business accounting software
- CRM Software
- Current NSW Drivers License with own transport
Career Overview
- Extensive experience in providing high-level, executive assistance and administrative support to CEOs and executive teams in Australia and internationally.
- Extensive experience in Office Management in Construction, Private Hospitals, Federal Government and Hospitality.
- Experience in governance administration for Private Hospital national accreditation compliance.
- Day to day management of fast paced executive offices and both hospital and hotel front offices.
- Experience preparing written correspondence including meeting agendas, minutes and committee reports.
- Developed and mainted paperless records management systems for policies and procedures, executive correspondence and all committees within an organizational structure.
- Management of multiple executive outlook diaries, successfully multitasking and prioritising to meet deadlines.
- Experience in sales and guest relations including organizing corporate functions, marketing events and board meetings.
- Payroll management, employee scheduling, payroll processing, superannuation and PAYG.
- Management of accounts for CEO credit card reconciliation, accounts receivable and payable.
- Travel coordination including airline bookings, hotel reservations and travel itineraries.
Certification
- NSW Drivers Licence
- Construction Induction White Card
Timeline
Business Manager/Executive Assistant
Chappell Building Systems
12.2016 - 01.2024
Executive Assistant to CEO and Front Office Manager
Healthe Care Australia
02.2009 - 03.2015
Diploma of Management - Business Management
ICM Training
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