Tracey Matthews
Nhill,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with a strong ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain this part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Duty Manager /Produce Department Assistant Manager
Supa IGA & Liquor
12.2022 - Current
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Retail Assistant
Mulhallens Mitre 10 & Bi-Rite
07.2021 - 12.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Answered incoming calls and emails to provide product information, features and benefits.
- Worked with loss prevention in monitoring shopper behaviour.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Field Manager 2021 Census
Australian Bureau Of Statistics
08.2021 - 10.2021
- Performed quality control inspections on phases of field operations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Developed and implemented processes and strategies to achieve operational goals.
- Coordinated and scheduled up to 20 field officers under my management to cover operations throughout assigned regional area.
- Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
- Become familiar with operating systems OKTA, My Work Mobile App, ABS Knowledge Base & Zoom.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Facilitated field operations through supervision and direction of field personnel.
- Tracked key performance indicators and enforced quality control measures.
- Collaborated with multiple departments to meet operational deadlines.
Greyhound Handler
Andrea Gurry
11.2018 - 06.2021
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Minimized animal injury risk by monitoring behaviours and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
- Monitored urine and faecal output, completed weight checks and observed appetite during feeding.
- Kept animals clean and free of contaminants to promote optimal health.
- Boosted animal health for dogs by carrying out optimal feeding and watering schedule.
- Worked 4 to 5 hour shifts with oversight of up to 34 animals in kennels or holding pens.
- Restrained animals safely during exams and procedures.
- Monitored animal behaviours and completed examinations to identify illnesses, injuries or potential diseases.
Process Operator
Luv-A-Duck Processing Plant
11.2017 - 03.2018
- Efficiently operated all equipment and machinery according to manufacturer instructions.
- Inspected poultry product for defects and removed defective pieces from conveyor belt.
- Monitored machinery for proper performance and conducted basic maintenance.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Removed skin, feathers and scales from poultry carcasses at beginning of processing line.
- Removed products from line that did not meet quality standards.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
Photographer / Owner
Twidget Images
05.2014 - 06.2016
- Handled cameras operating at several thousand frames per second.
- Inspected proofs to verify quality of prints and need for adjusting and retouching.
- Shot photographs in controlled lab, field and remote environments.
- Applied digital styling techniques to enhance photos.
- Scheduled and booked locations for complex photo shoots, working collaboratively with clients, models and stylists.
- Planned and prepared for all on-location and studio shoots.
- Completed complex photo shoots involving large-scale performances at indoor and outdoor venues.
- Performed advanced computer processing of images for assignments.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Pre-press Assistant Coordinator
Collotype Labels
04.2006 - 09.2010
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Carried out day-day-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Examined job orders to determine quantity, stock specifications, colours and special printing instructions.
- Successfully completed monthly safety training sessions.
- Logged, trafficked and updated projects in job management software.
- Reviewed completed orders for quality and accuracy.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
Education
Cert IV In Photo Imaging - Photography
TAFE
Modbury02.2013
Cert II In Animal Studies - Veterinary Technology
TAFE SA
Modbury08.2013
Skills
- Training & Development
- Excellent Work Ethic
- Adaptability
- Managing Work Crews
- Communications Expertise
- Self-motivated professional
- Department Development
- Personnel Scheduling
- Customer Care
- Project Requirements
- Operational Efficiency
- Environmental Compliance
- Creative Solutions
- Project Deadlines
Referees
Steve Braybrook
Store Manager
Supa IGA & Liquor
53912005
Jenny & Alex Graham
Owners / Managers
Mulhallens Mitre10 & Bi-Rite
53911138
Andrea Gurry
Greyhound Racer / Breeder
0412749386
Timeline
Duty Manager /Produce Department Assistant Manager
Supa IGA & Liquor
12.2022 - Current
Field Manager 2021 Census
Australian Bureau Of Statistics
08.2021 - 10.2021
Retail Assistant
Mulhallens Mitre 10 & Bi-Rite
07.2021 - 12.2022
Greyhound Handler
Andrea Gurry
11.2018 - 06.2021
Process Operator
Luv-A-Duck Processing Plant
11.2017 - 03.2018
Photographer / Owner
Twidget Images
05.2014 - 06.2016
Pre-press Assistant Coordinator
Collotype Labels
04.2006 - 09.2010
Cert IV In Photo Imaging - Photography
TAFE
Cert II In Animal Studies - Veterinary Technology
TAFE SA
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