Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Qualities
References
Professional Development
Timeline
Generic

TRACEY MCCLURE

Darwin,NT

Summary

Dynamic Operations Manager with senior leadership experience. Specialising in victim advocacy and project management. Proven track record in process improvement and staff development. I am a strong communicator with a heart for people. I am passionate about supporting victims and seeing successful, positive outcomes.

Overview

16
16
years of professional experience

Work History

Operations Manager

Dawn House
Darwin, Northern Territory
12.2024 - Current
  • Represent the organisation at multidisciplinary meetings (such as Family Safety Framework) to advocate for high-risk clients
  • Establish operations of a new standalone DV counselling center, including the recruitment and supervision of clinical staff
  • Specialist software co-design and implementation
  • Supervision and support to multidisciplinary staff across different worksites
  • Source and deliver relevant, professional development to all staff
  • CEO delegations when she is unavailable
  • Develop, review and implement staff policies (e.g. TOIL)
  • Victims' rights advocacy
  • Support staff and have an 'open door' policy
  • Project planning and management
  • Develop job descriptions and recruitment adverts for new vacancies
  • Minimise operational risks by implementing new procedures
  • Managed staffing needs through recruitment, selection, onboarding, and disciplinary action as necessary
  • Develop and implement probation period processes
  • Support the CEO in decision-making
  • Contribute to financial management, budget management and payroll activities
  • Direct supervision of specialist DV staff when their team leader is absent
  • Decision-making for new client referrals to our shelter, housing pathways program and counseling services
  • Oversight of staff and service delivery for our housing pathways program
  • Support writing and submitting tenders for new financial grant opportunities to grow the organisation and our outputs
  • Continuous change management
  • Monthly reporting for major funding (DSS, NTG) and Governance Board
  • Oversight and development of Community Education
  • Delegate work to staff, setting priorities and goals

Victim Services Program Officer (short Contract)

Northern Territory Government
Darwin
05.2024 - 12.2024
  • Work closely with the Director to identify issues and develop solutions
  • Victims' rights advocacy
  • Project planning and management
  • Raise requests for legal advice where required
  • Write ministerial documentation
  • Interpret and apply legislation in day-to-day work requirements
  • Stakeholder engagement and relationship development
  • Oversee staff operating the Northern Territory Victims Register
  • Oversee the debt recovery officer and operations for Crime Victims Services Unit
  • Provide staff members with supervision, support and professional development
  • Redesign work processes to enhance service delivery
  • Ensure goals and reporting requirements are met by deadlines
  • Enhance procedures and practices for continuous improvement within the unit
  • Develop and implement innovative solutions
  • Ensure confidentiality is upheld, dealing with sensitive matters daily
  • Ongoing guidance, support and advice provided to the Victims Register Coordinator
  • Work in a victim centric, trauma informed way
  • Support staff across the unit, as required
  • Secretariat for the Crime Victims Advisory Committee
  • Provide professional development to across Government staff (e.g
  • DPP)
  • Victim Services Program Officer

Service Delivery Team Leader

Victim Support
Auckland
05.2023 - 05.2024
  • Quality end to end case management
  • Financial grant application processing and approvals
  • Prioritise victim support requirements and allocate support workers as needed
  • Build relationships with other agencies and liaise as needed
  • Ensure culturally appropriate supports are available and offered
  • Recruitment and onboarding/training of new support workers and volunteers
  • Ongoing guidance, advice, debriefing and support for my specialised team
  • Ensure strong working relationships with local communities, Police, businesses and iwi
  • Ensure strategic goals are met
  • Research and acquire necessary professional development for my staff
  • Fulfill reporting requirements by their deadlines
  • Streamline workflow processes for increased productivity, leading to improved client outcomes
  • Ensure a victim-centric approach to service delivery, emphasizing the importance of understanding victims' needs and delivering support services that are relevant
  • Conduct regular team meetings to review progress, address challenges, and ensure alignment with organisational goals
  • Deliver services in a trauma-informed manner
  • Evaluate staff performance, providing constructive feedback and creating individual development plans to enhance skills and drive career growth
  • Early identification of vicarious trauma and ensuring support for my staff
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Contribute to wider organisational development (e.g
  • New case management software, new e-learning modules)
  • Demonstrate respect, flexibility and approachability
  • Service Delivery Team Leader

Community Transport Coordinator

Auckland Transport
02.2019 - 05.2023
  • Build and maintain relationships with allocated schools through East and South Auckland
  • Develop relationships with a wide range of internal and external stakeholders
  • Work collaboratively alongside colleagues across a range of projects
  • Input event data into CRM
  • Complete local board reporting
  • Create reports for internal and external stakeholders
  • Deliver, adapt and review community-based programs
  • Development of resources to assist the delivery of these programs
  • Liaise and consult with engineering and road corridor delivery teams for various issues that arise across my region
  • Coordinate multiple transport projects simultaneously, achieving successful completion within deadlines
  • Manage budgets effectively, ensuring cost-effective use of resources, without compromising service quality
  • Community Transport Coordinator

Primary School Teacher

Leabank School
07.2016 - 12.2016
  • Primary School Teacher

Primary School Teacher

Clevedon School
04.2015 - 07.2016
  • Primary School Teacher

Primary School Teacher

Pt England School
01.2013 - 04.2015
  • Primary School Teacher

Customer Services Representative

Owens Transport
01.2009 - 12.2009
  • Customer Services Representative

Education

Diploma - Te Reo: Language

Reo Ora
01.2024

Bachelor's Degree - Bachelor of Education And Worldview Studies

Laidlaw College
Auckland, NZ
12-2012

High School Diploma -

Pakuranga College
Auckland, NZ
12-2008

Skills

  • Senior leadership experience
  • Process improvement
  • Victim advocacy
  • Stakeholder engagement
  • Relationship building
  • Project management
  • Analytical thinking
  • Trauma-informed practice
  • Problem-solving
  • Staff development and supervision
  • Change management experience
  • Strong communicator
  • Cultural awareness and sensitivity
  • Documentation and reporting
  • Community engagement
  • Staff recruitment
  • Policy development
  • Financial management
  • Stakeholder engagement
  • Professional development
  • Risk assessment
  • Service delivery
  • Operational oversight
  • Multi-site operations
  • Procedure development
  • Policies and procedures implementation

Hobbies and Interests

  • Motorbike riding (on and off road)
  • Horse-riding (hacks along forest tracks or beaches)
  • Representative for netball age groups (U17, U19, U21) in Auckland
  • Football

Personal Qualities

  • Incredibly passionate about people
  • Strong desire for victim advocacy and empowerment
  • Exceptional at building and maintaining relationships with people from all walks of life
  • Excellent at managing time and priorities effectively
  • Confident in approaching stakeholders and building rapport
  • Natural ability to relate to and develop strong relationships regardless of age, ethnicity, gender or status
  • A high level of personal motivation and drive to succeed
  • An experienced outlook with sound judgement and natural leadership ability
  • Highly organised
  • Effective communicator

References

References available upon request.

Professional Development

  • Unconscious Bias, 02/25
  • RAMF Training, 02/25
  • Manager Fundamentals, 01/24, Humankind
  • Indigenous Family Harm Support, 01/24, Ngāti Whātua
  • Family Harm Support Specialist Training, 01/23, NZ Police College
  • Certificate in Suicide Prevention, 01/23, Lifekeepers
  • Indigenous Beliefs on Death, 01/23, NZ Police
  • Homicide Support Specialist Training, 01/23, VS Internal
  • Vicarious Trauma Training, 01/23, GROW
  • IAP2 Certificate in Engagement, 01/20, IAP2 Australasia
  • Child Restraint Technician, 01/19, Waka Kotahi
  • Child Brain Development, 01/16, Brainwave Trust
  • Incredible Years Teacher Program, 01/15, MoE

Timeline

Operations Manager

Dawn House
12.2024 - Current

Victim Services Program Officer (short Contract)

Northern Territory Government
05.2024 - 12.2024

Service Delivery Team Leader

Victim Support
05.2023 - 05.2024

Community Transport Coordinator

Auckland Transport
02.2019 - 05.2023

Primary School Teacher

Leabank School
07.2016 - 12.2016

Primary School Teacher

Clevedon School
04.2015 - 07.2016

Primary School Teacher

Pt England School
01.2013 - 04.2015

Customer Services Representative

Owens Transport
01.2009 - 12.2009

Diploma - Te Reo: Language

Reo Ora

Bachelor's Degree - Bachelor of Education And Worldview Studies

Laidlaw College

High School Diploma -

Pakuranga College

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TRACEY MCCLURE