Tracey McGreevy

• Team Leader (Womenswear) in the flagship Myer store - 21 Myer womenswear employees and up to 18 Concession brand partners.
• Led team in delivering exceptional customer service, enhancing overall shopping experience.
• Trained and mentored new staff, fostering skill development and operational efficiency.
• Coordinated visual merchandising efforts to align with brand standards and seasonal promotions.
• Developed training materials for onboarding processes, improving knowledge retention among employees.
• Oversaw daily team performance, ensuring adherence to company policies and operational guidelines.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

• Assisted customers with product selection, enhancing overall shopping experience.
• Collaborated with team members to maintain organized and visually appealing displays.
• Managed inventory levels, ensuring timely restocking of popular items.
• Utilized point-of-sale systems for efficient transaction processing and accurate record keeping.
• Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
• Daily cash control procedures, stocktake procedures, loss prevention, assisted with event management for customer loyalty evenings and major sale events.

Primary Caregiver

• Brand Ambassador for Basque - elevated focus on sales, merchandising and promotional activity within this prominent Myer exclusive brand.
• Assisted customers with product selection, enhancing overall shopping experience.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.

• Coordinated import and export logistics to ensure compliance with international regulations.
• Managed documentation processes to streamline customs clearance and reduce delays.
• Collaborated with freight forwarders to optimize shipping routes and costs.
• Analyzed supply chain data to identify trends and improve operational efficiency.
• Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
• Managed import and export of hazardous materials in compliance with applicable laws and regulations.