TRACEY MICALLEF
BOTANY
Summary
Dedicated professional seeking opportunities to work as a Christmas Casual in the retail environment and apply extensive skills while continuing to expand them in customer service, and to help deliver team success as well as continue to grow and learn. With demonstrated strengths in customer service, time management and an excellence at troubleshooting problems and building successful solutions. I am an excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals.
Overview
20
20
years of professional experience
Work History
People & Culture Administrator
Sydney Catholic Schools
05.2024 - Current
- Coordinated recruitment processes for diverse educational roles within the organisation.
- Managed employee onboarding and orientation programs for new staff members.
- Facilitated training sessions to enhance staff development and compliance.
- Assisted in developing HR policies aligned with organisational goals and values.
- Collaborated with leadership to promote a positive workplace culture across schools.
- Processed new hire paperwork and conducted onboarding orientations.
Leasing Manager / Office Manager
Hart Estate Agents
08.2017 - Current
- Advertising properties
- Scheduling Open House Inspections & private appointments
- Creating reports. Ingoing, Routine & Outgoing
- Application process & reference checks
- Lease documents & contracts preparation and completion
- Creating & Filing Tenant Documents
- Creating & updating tenants details into REST & Property Tree
- Meeting & vetting applicants
- Communicate with Tenants & Owners
- Schedule & Conduct Open house inspections
- Office management adhoc duties
- Invoicing
- Maintaining 2-3 inboxes
- Marketing & advertising
- New staff training
Personal Trainer
Fitness First
03.2015 - 12.2017
- Ran my own business
- Client/member care
- Personalised programming
- Scheduling -
- Business planning
- Financial planning
- Sales and marketing
- Teach/train, One-on-one, Small group, Group fitness
Customer Service Supervisor & Support Services Officer
Woolworths Limited
06.2014 - 06.2017
- Answering and directing calls
- Cash handling/deposits
- Customer care
- Ticketing/sales
- Product invoices
- Store support
- Store/Assistant/Department Manager support
- Supporting Service Manager
- Opening/Closing Store
- Customer Service
- Stock Returns
- Providing fast, efficient, friendly and knowledgeable service
- Customer queries and feedback
- Cash handling/register transaction
Second Assistant Manager
McDonalds Australia
01.2006 - 03.2014
- Key Roles:
- Shift Manager, Crew Training/Hiring Manager, Crew Scheduling Manager, Food Cost Manager, Inventory Manager.
- Key Responsibilities:
- Hiring/Interviewing applicants for store needs
- Labour costs and business planning
- Scheduling weekly rosters for 150+ staff
- Learning and development coordinator for crew completing management courses
- Improving budget costs
- Weekly full Stocktake + bi-weekly Product orders
- Communicating Variances to Upper Management, Store Management and crew
- Holding/Running weekly meetings, with store goals
- Open/Close store
- Running shifts/store
- Count/deposit cash
- Internal communication and store promotions
- Ambassador for Ronald McDonald House Charity (RMHC) 2009-10
- Organising Volunteer visits to RMCH Randwick, cleaning, cooking, interacting with Children and parents living in-house
- Organise charity/fundraising events for the store
Education
Certificate IV - Real Estate License - Real Estate Practice
Think Real Estate
Sydney, New South Wales04.2023
Graduate Certificate - Human Resources Management
Royal Melbourne Institute of Technology (RMIT)
MELBOURNE, VIC11.2019
Certificate III & IV in Fitness Certificate 4 - Personal Training
Institute of Personal Training
Wooloomooloo, New South Wales08.2015
Certificate III & IV in Retail Management & Certificate in Business Management - Business & Retail
Charlie Bell School of Management
Thornleigh, New South Wales11.2013
Year 12 Higher School Certificate - undefined
St John Bosco College
BOTANY, New South Wales11.2007
Skills
- Effective Communication skills
- Leadership
- Effective/Efficient Time Management & Organisation
- Training & Development
- Employee Relations/Engagement
- HR Policies
- Administration
- Problem Solving
Timeline
People & Culture Administrator
Sydney Catholic Schools
05.2024 - Current
Leasing Manager / Office Manager
Hart Estate Agents
08.2017 - Current
Personal Trainer
Fitness First
03.2015 - 12.2017
Customer Service Supervisor & Support Services Officer
Woolworths Limited
06.2014 - 06.2017
Second Assistant Manager
McDonalds Australia
01.2006 - 03.2014
Graduate Certificate - Human Resources Management
Royal Melbourne Institute of Technology (RMIT)
Certificate III & IV in Fitness Certificate 4 - Personal Training
Institute of Personal Training
Certificate III & IV in Retail Management & Certificate in Business Management - Business & Retail
Charlie Bell School of Management
Year 12 Higher School Certificate - undefined
St John Bosco College
Certificate IV - Real Estate License - Real Estate Practice
Think Real Estate
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