Tracey Molina-Bachmann
Sydney,NSW
Summary
Results-oriented Accounts Receivable Specialist with a proven track record of implementing efficient systems and strategies to improve payment processing time, reduce bad debt, and increase cash flow. Experienced in leading and training teams to achieve high levels of productivity and customer satisfaction. Skilled at analyzing accounts and trends to identify and resolve issues, resulting in decreased payment disputes and improved overall cash flow.
Overview
26
26
years of professional experience
Work History
Credit Manager
The Independent Liquor Group
05.2016 - 07.2024
- Implemented process improvements which resulted in reduced time taken to process daily EFT payments, this had a flow on effect reducing the number of orders going on hold allowing the warehouse to dispatch orders within agreed SLA’s
- Collaborated with Creditor Watch to introduce an Online Credit Application enabling customer files to be easily accessed in a central repository, daily ABN alert emails assisted in monitoring credit risk of customer database
- Managed a portfolio of high-value clients, achieving a 95% collection rate and reducing days sales outstanding (DSO) from 34 days to 29 days through enhanced client communication and negotiation strategies
- Implemented effective collection strategies which reduced bad debt writes off’s down to 0.002 from 0.080 over previous financial year
National Credit Supervisor (Contract Role)
Mauri (a division of George Weston Foods Limited)
10.2014 - 05.2016
- Monitored and analysed customer feedback metrics to identify areas for improvement while covering maternity leave; provided actionable insights that resulted in a 20% increase in customer engagement and retention
Accounts Receivable Manager
CSC Australia Pty Limited/Isoft Australia Pty.Ltd.
03.2001 - 05.2014
- Thru effective ledger management and controls, reduced DSO at financial year-end 2001 to 69 days from previous financial year of 95 days
- Since April 2002, maintained monthly DSO of 52 days, against target of 60days by end Mar-03
- At time of leaving, maintained DSO run rate at 42 days for 5 years (2009-2014)
- Accounts Receivable lead for transition of 'iSoft' Group of Companies from Great Plains to SAP (Oct 2012)
- Reduced over dues by 70% over previous financial year in 4 months (Mar 2013)
- A/R Lead for centralisation of Australian Receivables to Corporate Shared Services Centre in India
- Wrote training documents used for face-to-face training with incoming Shared Services team
- Successful handover of non-Government Accounts to CSS occurred 01 April 2014, monitored performance for a 2-month period and conducted daily same time training sessions when required
NSW Billing & Credit Manager
Mayne Nickless Express
07.1998 - 12.2000
- Effectively restructured the department enabling monthly collection targets to be achieved for the first time in 3 ½ years and continued achievement of set monthly KPIs
- Implemented effective collection methods which reduced 90-day arrears from 8.0% to 0.2% of total ledger (1999)
- Implemented effective collection methods which reduced 60-day arrears from 12% to 0.6% of total Ledger (1999)
- Implemented an automated weekly overdue letter system for customers trading under $500 per month which covered 5000 accounts, this reduced time spend chasing smaller debtors by 50%
- Collaborated with cross functional teams to Implement process changes resulting in a 35% reduction in the number of credits raised monthly
- Conducted a comprehensive audit of accounts receivable records, identifying and resolving discrepancies that recovered $150,000 in outstanding payments
Education
No Degree - Diploma in Accounting
TAFE NSW
NSW10-1998
Skills
- Proficiency in SAP
- Proficiency in Oracle
- Proficiency in Dynamics 365
- Strong team management skills
- Excellent negotiation skills
- Ability to develop and implement credit control strategies
- Proficient in full functional accounts receivable tasks
- Strong analytical skills for assessing credit risk
- Ability to streamline and improve financial processes
- Expertise in developing customer credit assessment processes
- Ability to identify and resolve payment disputes
- Proactive collections strategy development
- Strong communication and collaboration skills
- Ability to analyse customer accounts and payment trends
- Proficiency in financial reporting and forecasting
- Knowledge of accounting principles and regulations
- Ability to manage and reduce overdue accounts
- Strong problem-solving skills
- Proficiency in Microsoft Office Suite
- Ability to improve cash flow and reduce bad debt
- Strong organisational and multitasking skills
- Attention to detail and high level of accuracy
- Ability to analyse and optimise credit and payment terms
- Ability to work under pressure and meet deadlines
Timeline
Credit Manager
The Independent Liquor Group
05.2016 - 07.2024
National Credit Supervisor (Contract Role)
Mauri (a division of George Weston Foods Limited)
10.2014 - 05.2016
Accounts Receivable Manager
CSC Australia Pty Limited/Isoft Australia Pty.Ltd.
03.2001 - 05.2014
NSW Billing & Credit Manager
Mayne Nickless Express
07.1998 - 12.2000
No Degree - Diploma in Accounting
TAFE NSW
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