Tracey O'Beirne

Oversee daily operations of our Victorian branch including warehouse operations and customer service divisions.

Lead hiring, onboarding and training of new hires to fulfill business requirements.

Develop systems and procedures to improve operational quality and team efficiency.

Work closely with the project manager ensuring accurate scheduling of upcoming works.

Organise all stock from other branches in a timely fashion for upcoming work making for a smooth and on budget completion of works.

Liaise with and order from suppliers all buy in stock and parts required for upcoming works.

Accurately allocate all supplier invoices and costs to respective jobs.

Process to invoice all jobs including allocation of stock and fitters timesheets.

Maintain, update and schedule all upcoming service work for customers.

Run and analyse monthly job costing GP% reports for the company directors.

Prepare monthly sales forecast for the company directors.

Reconcile and collect any outstanding cash sale invoicing in a timely and accurate fashion.

Investigate all credit claims and authorise credit notes for distributors making sure they are accurate.

Control the company's warranty /repair policy making sure these are resolved in an appropriate timeframe and manner and to the customers satisfaction.

Action all regional managers, directors and BDM'S requests accurately and in a timely fashion either verbally or via email.

Resolve any staff disputes or conflicts in a professional and timely fashion within company and HR guidelines.

Determine and process regular con stock orders from interstate branches to ensure adequate levels of stock holdings for the Victorian branch.

Update the company asset register for the Victorian branch.

Provide quotations for distributors and customers.

Release all customer back orders as stock arrives in to the branch.

Compile other branch reports such as warehouse reports, in transit reports, vehicle checklist reports,

Investigate stock discrepancies in a timely fashion and have stock adjusted accordingly.

Oversee the annual stock take and pre-stock take processes to report for the company directors.

Receipt in to the Victorian warehouse stock received making sure the correct parts and quantities are accurate.

Petty cash reconciliation on a monthly basis.

Approve leave requests and emails.

Other adhoc duties a required.

Accomplished multiple tasks within established timeframes.

Cross-trained existing employees to maximize team agility and performance.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Assist administration manager with the day to day running or accounts receivable and customer service.

Step in to the administration managers role in leave periods.

Process all invoices from mobile unit sales and collect funds from cash sale invoicing.

Other adhoc duties.

Reconcile monthly and invoice the Victorian branch amortisation program.

Assist in special price entry for customers.

Prepared and mailed invoices to customers, processed payments, and documented account updates.

Submitted cash and check deposits and generated cash receipts to record money received.

Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.

Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.

Made outbound calls to vendors and customers to discuss and resolve account needs.

Reconciled accounts receivable ledger to verify payments and resolve variances.