Tracey Oliver

Daily management of my client's budgets under their NDIS plan.

Timely payment of invoices to my clients service providers.

Liaising with clients and service providers to achieve mutual positive outcomes.

Maintained confidentiality of sensitive information by adhering to strict privacy policies.

Ensured accurate record-keeping with diligent data entry and database management for company information.

Reconciling all company bank accounts weekly.

Seamlessly managed both inbound and outbound correspondence ensuring timely responses that contributed to excellent client relations.

Mentored staff in office administration principles, leading to consistent growth in skillsets and professional development.

Oversaw the smooth delivery of clients orders for both corporate and individual customers.

Strong knowledge of our products and customer service while assisting customers in our retail space.

Promoted company loyalty by creating enjoyable experiences for each customer during their visit.

Developed strong relationships with clients, resulting in repeat business.

Effectively managed a team of twenty employees.

Successfully handled queries or complaints from customers to achieve positive outcomes.

Lead my team by example to create a positive and enthusiastic working environment.