Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Pallister

Summary

Adept at reducing food waste and enhancing customer satisfaction, I leveraged inventory management and exceptional service skills at Mudgee Public School P&C to boost daily sales. Skilled in food preparation and fostering team collaboration, I consistently met health and safety standards, driving operational efficiency and compliance.

Overview

30
30
years of professional experience

Work History

Canteen Manager

Mudgee Public School P&C
03.2018 - Current
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
  • Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
  • Implemented new marketing strategies for increasing daily sales volume and attracting more customers.
  • Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
  • Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
  • Ensured compliance with health and safety regulations, maintaining clean and safe dining environment for both customers and staff.
  • Coordinated catering services when required, working closely with event organizers to ensure smooth execution of functions while adhering to budget constraints.
  • Maintained a clean and safe environment, adhering to health department regulations and guidelines.
  • Reduced environmental impact by introducing recycling programs and using biodegradable packaging.
  • Boosted revenue by introducing themed meal days and special promotions that attracted more customers.
  • Implemented cost-control measures to stay within budget while still offering wide variety of meal options.

Events at Augustine Mudgee

Rowena & Daniel Lewis
03.2017 - 12.2019
  • Managed administrative logistics of events plan, event booking, and event promotions.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Set up and broke down kitchen for service.
  • Assisted with menu development and planning.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
  • Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
  • Placed orders to restock items before supplies ran out.

Customer Service

Food Service Central
06.2010 - 03.2011
  • Provided customers with reliable, enthusiastic and personalized customer service.
  • Provided exceptional customer service, addressing rider concerns promptly and professionally.
  • Delivered exceptional customer service, addressing concerns and providing product information.
  • Provided exceptional customer service, addressing patient inquiries professionally and compassionately.

Telesales Customer Services

Red Funnel Fissheries
08.2007 - 05.2010
  • Consistently met performance metrics while adhering to quality standards set by the company.
  • Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
  • Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
  • Maintained up-to-date knowledge of industry trends and competitor offerings in order to provide informed recommendations tailored to individual customer needs.
  • Collaborated with team members to consistently meet or exceed monthly sales targets.
  • Identified opportunities for upselling or cross-selling products, contributing to revenue growth.
  • Boosted sales performance with exceptional product knowledge and persuasive communication skills.
  • Answered customer questions about product availability and shipment times.

Chef

Mardi's Cafe/Phil Bamback Caterer/Toronto Workers
03.1994 - 04.2007
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.

Education

Hospitality Administration And Management

Hamilton TAFE NSW
Hamilton, NSW
2000

Trade Certificate in Cookery

TAFE NSW Hamilton
Hamilton, NSW
1995

High School Diploma -

Toronto High School
Toronto, NSW
1990

Skills

  • Food Preparation
  • Health and safety procedures
  • Food handling
  • Sanitation Standards
  • Food presentation
  • Safety and health precautions
  • Kitchen Equipment Operation
  • Meal Planning
  • Health regulations
  • Inventory Management
  • Waste Reduction
  • Portion Control
  • Food and supplies ordering

Timeline

Canteen Manager

Mudgee Public School P&C
03.2018 - Current

Events at Augustine Mudgee

Rowena & Daniel Lewis
03.2017 - 12.2019

Customer Service

Food Service Central
06.2010 - 03.2011

Telesales Customer Services

Red Funnel Fissheries
08.2007 - 05.2010

Chef

Mardi's Cafe/Phil Bamback Caterer/Toronto Workers
03.1994 - 04.2007

Hospitality Administration And Management

Hamilton TAFE NSW

Trade Certificate in Cookery

TAFE NSW Hamilton

High School Diploma -

Toronto High School

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Tracey Pallister