Tracey Palmer
South Yunderup,WA
Summary
Motivated individual with commitment to high standards of customer satisfaction and cleanliness. Focused on customer needs and anticipates requests to develop first-rate experiences. Dedicated and reliable with organised, time-management, problemsolving and service-driven nature.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Site Services Operator/Trade Assistant
Workpac/Rio Tinto Copper
Winu, W.A
01.2023 - Current
- Conducted inspections of equipment and facilities to ensure safety standards were met.
- Performed routine maintenance on machinery and equipment.
- Operated a variety of machines related to services provided, including forklifts ,Telehandlers and Elevated Work Platforms
- Ensured proper handling and disposal of hazardous materials in accordance with safety regulations.
- Participated in regular safety meetings, providing input regarding potential risks or hazards.
- Inspected vehicles prior to use for any damage or mechanical issues
- Operated 4x4 Vehicles on remote tracks and dunes
Utilities/Field Assistant
Workpac/Rio Tinto Exploration
Paterson Region, W.A
08.2021 - 12.2022
- Cleaning rooms, General Cleaning, Washing and folding of linen, Kitchen hand duties, Food preparation, Assisting in camp maintenance, 80-man camp
- Provided assistance with setting up campsites for extended stays in remote locations.
- Transported personnel and equipment to field sites in a safe manner.
- Performed minor maintenance tasks on vehicles and other tools used during fieldwork.
- Took measurements of water quality parameters such as temperature, pH levels, salinity.
- Participated in workshops related to safety protocols when working outdoors.
- Assisted in the loading and unloading of goods from trucks, using a forklift/telehandler.
Utility Worker / Kitchen Hand (FIFO)
Sodexo / Angelo River, West Angela's, Wintamarra and Hope Downs
11.2019 - 06.2021
- Assisted in cleaning, stocking and supplying designated facility areas including public toilets, admin buildings and common rooms (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
- Conducted departure cleans, deep cleans and full cleans, ensuring a high level of cleanliness for the next worker to move into
- Performing and documenting routine inspection and maintenance activities
- Washing, sorting and iron duties of linen and laundry
- Carried out heavy cleaning tasks and special projects
- Wash dishes, pots and cooking utensils according to health and sanitation guidelines
- Help maintain clean area such as sweeping and mopping the dining area, cleaning the buffet after service and other duties as assigned
- Followed company procedures to maintain work environment in a neat and orderly condition
- Followed all health and safety regulations.
Allrounder / Cleaner / Kitchen Hand
Bedingfeld Aged Care
01.2014 - 11.2019
- Cleaned and sanitised patient rooms including making beds and vacuuming
- Managed cleaning inventory and stock to ensure sufficient quantities of products and equipment for daily cleaning
- Maintained cleanliness and sanitary conditions in the dining area, kitchen and walkways
- Prepared cooked all meals for a large number of patients/residents
- Served food to patients/residents in large dining area
- Developed a variety of menu items catering to patients with food allergies and diet restrictions such as gluten-free and vegan
- Learned skills in texture diets, dietary special needs and proper cooking technique while following a select menu
- Maintained a clean and sanitary kitchen ensuring it met state guidelines for food safety and inspections
- Effectively wiped down counters and sinks, took out trash and recycling and swept and mopped floor on a daily basis to keep a clean and healthy kitchen
- Close up after hours, wash dishes, sweep, and mop, dock dates on food for next upcoming shift
- Set-up and clean equipment for daily food preparation.
Fresh Produce Manager
Coles Supermarket
01.2011 - 01.2014
- Promoted from Dairy Manager to Fresh Produce Manager
- Responsible for all aspects of the fresh produce stations
- Supervised, mentored and led team members in accordance with company policies and procedures
- Demonstrated effective leadership and encouraged team concepts
- Perform multi-tasks smoothly and effectively in a fast-paced environment
- Monitored cleanliness of department and consistently inspected produce quality
- Assisted checkout workers when needed, handling of cash register and eftpos machines
- Maintained a perpetual inventory
- Responsible for product quality, ordering, inventory control, pricing, and merchandising
- Created product displays to appeal to customers while also ensuring that all product available was of superior quality and freshness
- Analysed problem situations and implemented solutions
- Delivered exceptional customer service by assisting customers, solving any issues and helping to find the correct items
- Educated consumers on how to choose best product for intended recipes
- Experienced in ordering and stock replenishment.
Dairy Manager
Coles Supermarket
01.2007 - 01.2011
- Promoted from Replenishment Team Member to Dairy Manager 2008
- Responsible for all aspects of the dairy stations
- Supervised, mentored and led team members in accordance with company policies and procedures
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Maintained inventory for dairy products and employed various order techniques
- Ordered products and materials for the diary department and maintained an accurate account of products
- Maintained clean and organised dairy department by managing shelves and displaying quality products
- Exhibited exceptional customer service by greeting customers, directing them to requested products, and addressing concerns
- Monitored temperature logs daily to ensure freshness & product viability.
Skills
- Cleaning & Sanitising
- Safe Chemical Use
- Team Leadership
- Customer Service
- Remote Mine Site Experience
- Food Safety Knowledge
- Kitchen Management
- OH&S Knowledge
- Fly-in-fly-out Rosters
- Managing and executing all cleaning activities
- Working with assigned team in a collaborative and positive manner
- Performing work in dirty and adverse work environment efficiently
- Preparing all food items in a timely and hygienic manner
- Polite, courteous, and professional with all customers, colleagues, and supervisors
- Commitment to clean, safe, and sanitary practices and working environment
- Ability to work independently or in a team environment
- Site readiness
- Problem-solving abilities
Demonstratedskillsabilities
- Highly experienced in managing and executing all cleaning activities while adhering to health and safety policies.
- Ability to work with assigned team, in a collaborative and positive manner.
- Ability to perform work in dirty and adverse work environment, efficiently.
- Prepare all food items in a timely and hygienic manner.
- Polite, courteous, and professional with all customers, colleagues, and supervisors.
- Commitment to clean, safe, and sanitary practices and working environment.
- Ability to work independently or in a team environment.
References
- Jon Hamilton Project Supervisor James.Hamilton@riotinto.com 0457034141
- Tim Clarke Projects Superintendent Timothy.clarke3@riotinto.com 0467725981
Certification
- Forklift
- Telehandler
- HR-A
- Elevated Work Platform/Working at Heights
- Senior First Aid
- 4x4 Driver Training
Timeline
Site Services Operator/Trade Assistant
Workpac/Rio Tinto Copper
01.2023 - Current
Utilities/Field Assistant
Workpac/Rio Tinto Exploration
08.2021 - 12.2022
Utility Worker / Kitchen Hand (FIFO)
Sodexo / Angelo River, West Angela's, Wintamarra and Hope Downs
11.2019 - 06.2021
Allrounder / Cleaner / Kitchen Hand
Bedingfeld Aged Care
01.2014 - 11.2019
Fresh Produce Manager
Coles Supermarket
01.2011 - 01.2014
Dairy Manager
Coles Supermarket
01.2007 - 01.2011
- Forklift
- Telehandler
- HR-A
- Elevated Work Platform/Working at Heights
- Senior First Aid
- 4x4 Driver Training
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