Tracey Parker
Old Bar,NSW
Summary
Dynamic Caseworker with the Department of Children and Family Services, skilled in client advocacy and conflict mediation. Successfully developed and implemented programs enhancing children's mental health, while maintaining strict case information confidentiality. Proven ability to foster trust with families and navigate complex social services, ensuring effective support for disadvantaged youth.
Overview
26
26
years of professional experience
Work History
Caseworker
Department of Children and Family Services
02.1996 - 11.2021
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Developed and implemented programs to support children's mental health and well-being.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Developed and implemented strategies to reduce and prevent family conflict.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Documented data and completed accurate updates to case records.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Associate Diploma in Welfare
TAFE NSW
NSWBachelor of Science - Welfare
University of Newcastle
Newcastle, NSW04-1996
Skills
- Client advocacy
- Regulatory compliance
- Conflict mediation
- Child placement assessments
- Case information confidentiality
- Records management
- Assessment skills
- Recruiting support
- Case file documentation
- Client engagement
- Home inspections
- Client interaction
- Proficient in [software]
- Interpersonal and written communication
- Highly effective communication
- Child development
- Decision-making
- Disadvantaged youth programs
- Community outreach expert
- Behavioral therapy
Timeline
Caseworker
Department of Children and Family Services
02.1996 - 11.2021
Associate Diploma in Welfare
TAFE NSW
Bachelor of Science - Welfare
University of Newcastle