Tracey Paulson
Teneriffe
Summary
Highly skilled and dedicated professional with over ten years experience in the hospitality industry, specialising in organisational management, customer service and team co-ordination. Proven track record in managing daily operations, handling complex schedules, and delivering exceptional customer satisfaction. Seeking to transition into office administration to leverage my expertise in enhancing office efficiency and supporting dynamic teams. Proficient in various software applications with strong communication skills and meticulous attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Gaming Attendant
The Prince Consort Hotel
03.2024 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
Senior Assistant Manager
The Victory Hotel
09.2020 - 03.2024
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Responsible for all Gaming and TAB compliance for the venue as well as assisting other venues within the company and helping where needed.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement. Alongside fostering an inclusive workplace where health, safety and wellbeing is promoted and prioritized.
- Interviewed, hired and trained staff in multiple areas of the venue as well as improved operations through consistent hard work and dedication.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Mentored team members to enhance professional development and accountability in workplace. Increased employee performance and job satisfaction to strengthen retention and engagement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Manager
Stock Exchange Hotel
10.2017 - 10.2020
- Responsible for Gaming and TAB compliance within venue.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
Duty Manager
The Jubilee Hotel
11.2016 - 10.2017
- Responsible for both Gaming and TAB Compliance for venue
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
Education
Certificate III - Business Administration
Tafe Queensland
Online12.2024
Skills
- Customer Relationship Management
- Time Management
- Attention to Detail
- Organizational Skills
- Data Entry
- Computer Skills
- Critical Thinking
- Office Management
- Operational Efficiency
- Operations Management
- Staff Scheduling
- Documentation and Recordkeeping
Certification
- RMLV
- Approved Managers
- Gaming Nominee License
- Customer Liaison Officer
- RSA & RSG
- First Aid Certificate
Timeline
Gaming Attendant
The Prince Consort Hotel
03.2024 - Current
Senior Assistant Manager
The Victory Hotel
09.2020 - 03.2024
Assistant Manager
Stock Exchange Hotel
10.2017 - 10.2020
Duty Manager
The Jubilee Hotel
11.2016 - 10.2017
Certificate III - Business Administration
Tafe Queensland
- RMLV
- Approved Managers
- Gaming Nominee License
- Customer Liaison Officer
- RSA & RSG
- First Aid Certificate
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