Tracey PENC
Epsom
Summary
Committed Personal Care Assistant skilled in supervising and assisting clients with daily activities and meal assistances to promote independence. Caring and compassionate with proven history of positive client feedback. Reliable Personal Care Assistant enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Passionate about helping others including those who living with dementia.
Overview
15
15
years of professional experience
Work History
Personal Care Assistant
Bupa Aged Care
10.2015 - 04.2024
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Home Care Aide
Australian Home Care
01.2014 - 09.2015
- Enhanced patient comfort by providing attentive and personalized home care services.
- Increased family satisfaction by maintaining open communication about patient progress and needs.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
- Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
- Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
- Coordinated with medical professionals during home visits ensuring seamless continuation of prescribed care plans.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Retail Worker
Coles Supermarket
01.2009 - 12.2013
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
Education
Certificate III - Aged Care
Bendigo Tafe
Bendigo, VIC12.2013
Skills
- Housekeeping
- Compassionate patient care
- Medication Management
- Care plan implementation
- Patient Assessments
- Emotional Support
- Light Housekeeping
- Compassionate Care
- Behavior Management
- Direct Patient Care
- Personal Hygiene Assistance
- Client rapport
Timeline
Personal Care Assistant
Bupa Aged Care
10.2015 - 04.2024
Home Care Aide
Australian Home Care
01.2014 - 09.2015
Retail Worker
Coles Supermarket
01.2009 - 12.2013
Certificate III - Aged Care
Bendigo Tafe
Similar Profiles
Keith GarciaKeith Garcia
Aged Care Catering Assistant at Bupa Aged Care: Aged Care Homes & Nursing HomesAged Care Catering Assistant at Bupa Aged Care: Aged Care Homes & Nursing Homes
SANDRA CLUTTERBUCKSANDRA CLUTTERBUCK
Caregiver at Bupa Aged CareCaregiver at Bupa Aged Care
Kiran PathakKiran Pathak
Assistant in Nursing (AIN) at Bupa Aged CareAssistant in Nursing (AIN) at Bupa Aged Care