Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Poole

Shoalwater,WA

Summary

Highly motivated and professional with several years of running and owning a business and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently in the kitchen as a cook or front of house as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

17
17
years of professional experience

Work History

Cafe Owner

Crossroads Cafe
Shoalwater, WA
08.2019 - 11.2024
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Developed and implemented successful sales strategies to meet business goals.
  • Ensured compliance with health codes by regularly inspecting kitchen area and equipment.
  • Distributed food to service staff for prompt delivery to customers.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Provided ongoing training opportunities for existing employees on product knowledge or service techniques.
  • Monitored customer service standards and provided feedback to staff members on performance.
  • Trained new employees on proper food handling techniques, safety protocols, and company policies.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Conducted regular inventory checks of food items stored in the kitchen area.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Maintained financial records for the cafe, such as sales figures and profits and losses.
  • Resolved problems or concerns to satisfaction of involved parties.

Support Worker

Care Options
Shoalwater, WA
10.2007 - 09.2015
  • Participated in professional development and training sessions to enhance care quality and support provided.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Referred involved parties to needed community resources.
  • Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
  • Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.

Education

High School Diploma -

Secondary, Littleover High School
England
01-1989

Skills

  • Employee scheduling
  • Health and safety compliance
  • Cafe inventory
  • Barista skills
  • Social media marketing
  • POS system operation
  • Food safety
  • Staff management
  • Staff hiring
  • Market trend awareness
  • Food safety supervision skill set SITSS00069
  • Barista certified

Timeline

Cafe Owner

Crossroads Cafe
08.2019 - 11.2024

Support Worker

Care Options
10.2007 - 09.2015

High School Diploma -

Secondary, Littleover High School
Tracey Poole