Tracey Riggs Barker
Sheffield,TAS
Summary
Coordinated Manager with more than 30 years of experience working for high-end hotel chains. A diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of the hospitality industry and business administration.
Overview
15
15
years of professional experience
Work History
Visitor Information Coordinator
Sheffield Visitor Information Centre
01.2022 - 01.2024
- Managed visitor interactions, provided information, and ensured a safe and welcoming environment.
- Contributed to developing policies and procedures relating to information management practices within the organisation.
- Developed and maintained strong working relationships with external partners, including vendors and other industry professionals, to facilitate effective information exchange and collaboration.
- Assisted in the development of departmental budgets by collecting, analysing, and summarising financial data.
- Conducted regular staff training sessions to ensure high-quality service delivery across all departments.
- Streamlined reservation processes for increased efficiency and customer satisfaction.
Managing Owner
Mountain Mumma Restaurant
01.2019 - 01.2022
- Generated sales and nurtured customer relationships through product knowledge and market intelligence.
- Optimised operational efficiency through process improvement initiatives, reducing costs while maintaining quality standards.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimised labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Boosted customer satisfaction rates through the implementation of customer-centric policies and procedures designed to address key pain points effectively.
- Drove revenue growth by identifying untapped market opportunities and developing targeted sales strategies.
Manager/Licensee
Pedder Wilderness Lodge
01.2017 - 01.2018
- Led the team to maximise room yield and accommodation revenue through innovative sales practices.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Managed daily operations for better customer service and increased revenue.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Maintained high occupancy rates by implementing competitive pricing strategies and promotions.
- Analysed financial reports to identify areas of opportunity for revenue growth or expense reduction while maintaining quality standards in all aspects of the operation.
Manager/Licensee
Foreshore Tavern and Hotel
01.2015 - 01.2018
- Directed hotel operations, focusing on profitability and guest satisfaction.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
Manager
Mercure Motel
01.2017 - 01.2018
- Directed hotel operations, focusing on profitability and guest satisfaction.
- Managed daily operations for better customer service and increased revenue.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
- Reduced expenses with effective cost-control measures in purchasing and payroll management.
Gaming Care Officer
Australian Hotels Association South Australia (AHASA)
01.2009 - 01.2015
- Ensured compliance across over 500 venues by maintaining regular inspection cycles and facilitating training.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
- Conducted thorough audits to identify areas for improvement in regulatory adherence.
- Strengthened government relationships by developing and implementing strategic communication plans.
Education
Certificate IV - Business
Open University
South AustraliaCertificate IV - Training And Assessment
Relationship Australia
South AustraliaCertificate IV - Social Media And Online Marketing
Open University
South AustraliaCertificate IV - Tourism And Tour Guiding
TAFE SA
South AustraliaCertificate III - Crystal Clear Communication
Relationship Australia
South AustraliaCertificate IV - Counselling
Lifeline
South AustraliaResponsible Service of Alcohol - Responsible Service of Alcohol
Aveling
TasmaniaCompetence - Room Revenue Management
Newbook, RoomMaster And Bookesay
South Australia And TasmaniaSkills
- Customer Service Excellence
- Team Leadership & Management
- Financial Reporting & Budgeting
- Revenue & Yield Management
- Sales Strategy & Execution
- Operational Efficiency
- Compliance & Risk Management
- Vendor & Inventory Management
- Marketing & Social Media Strategy
- Reservations & Booking Systems (RoomMaster, NewBook)
References
- Chris Clarke Community Development Group Leader Cradle Coast Council 0419 369 534
- Didier Vollerin, Advisor Liquor Licensing - Australian Hotel Association (AHASA), 0408 814 871
Timeline
Visitor Information Coordinator
Sheffield Visitor Information Centre
01.2022 - 01.2024
Managing Owner
Mountain Mumma Restaurant
01.2019 - 01.2022
Manager
Mercure Motel
01.2017 - 01.2018
Manager/Licensee
Pedder Wilderness Lodge
01.2017 - 01.2018
Manager/Licensee
Foreshore Tavern and Hotel
01.2015 - 01.2018
Gaming Care Officer
Australian Hotels Association South Australia (AHASA)
01.2009 - 01.2015
Certificate IV - Business
Open University
Certificate IV - Training And Assessment
Relationship Australia
Certificate IV - Social Media And Online Marketing
Open University
Certificate IV - Tourism And Tour Guiding
TAFE SA
Certificate III - Crystal Clear Communication
Relationship Australia
Certificate IV - Counselling
Lifeline
Responsible Service of Alcohol - Responsible Service of Alcohol
Aveling
Competence - Room Revenue Management
Newbook, RoomMaster And Bookesay
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