Tracey Riggs Barker
Sheffield,TAS
Summary
Values-driven leader with expertise in community engagement, tourism development, and local government collaboration. Demonstrated success in managing stakeholder relationships and leading strategic initiatives that enhance community programs. Proficient in facilitation, compliance, communication, and financial management, with a focus on environmental sustainability and regional wellbeing.
Overview
17
17
years of professional experience
Work History
Executive Officer
Tasmanian Visitor Information Network
Sheffield, TAS
01.2025 - Current
- Led strategic planning and implementation to align state-wide initiatives with organisational objectives.
- Cultivated relationships with local councils, government agencies, volunteers, and community groups to foster collaboration.
- Coordinated a state-wide network, supporting working groups and promoting a high-performing team culture.
- Planned and evaluated projects that enhanced community engagement and met funding goals.
- Managed operational and project budgets, ensuring financial accountability and compliance with grant deeds.
- Facilitated consultations with stakeholders to align programs with local priorities. Aspirations, while building inclusive participation.
Visitor Information Manager
Sheffield Visitor Information Centre
Sheffield, Tasmania
01.2021 - 01.2024
- Developed and delivered training programs for staff and volunteers to enhance customer service excellence and visitor engagement.
- Managed workforce schedules and resource allocation to streamline operations and support team performance.
- Created and implemented local tourism marketing plans to boost destination awareness and visitor growth.
- Prepared reports and presentations for the council to ensure transparency in activities and outcomes.
- Established quality assurance processes to uphold high standards of customer service.
- Collaborated with local businesses and stakeholders on joint promotions to enrich the visitor experience.
Manager/Owner
Mountain Mumma Restaurant
Sheffield, Tasmania
01.2018 - 01.2022
- Increased profitability by strategically managing food, beverage, and labor expenses.
- Conducted regular employee evaluations to assess performance and identify improvement areas.
- Analyzed financial reports to uncover cost-saving opportunities and enhance operational efficiency.
- Hired, trained, and motivated staff to effectively fill all restaurant positions.
- Trained staff on policies, service techniques, and communication skills to improve customer experience.
- Negotiated favourable agreements to ensure high product standards and budget efficiency.
Manager/Licensee
Foreshore Tavern and Hotel
Lauderdale, Tasmania
01.2015 - 01.2018
- Managed budget, expenditures, supplies, and renovations to achieve sales and profit goals.
- Negotiated contracts with vendors to secure favorable terms and conditions.
- Built and maintained strong relationships with 45 employees to enhance team collaboration.
- Implemented effective marketing campaigns to promote hotel services through print and social media.
- Ensured compliance with local, state, and federal regulations to mitigate risks.
- Established and monitored KPIs to assess performance and drive continuous improvement.
Gaming & Compliance Officer
Australian Hotel Association (AHA)
Adelaide, South Australia
01.2009 - 01.2015
- Delivered compliance training to 586 venues state-wide, ensuring understanding of regulatory requirements.
- Contributed to development of policies adopted into industry codes, improving sector-wide compliance.
- Provided guidance and support to venue teams, promoting best practices in compliance.
- Managed data tracking and compliance reporting, maintaining accurate records for regulatory alignment.
- Addressed operational challenges promptly to sustain seamless service delivery across venues.
- Established strong relationships with government bodies and industry partners to promote compliance.
Education
Certificate IV - Business
Open University
SACertificate IV - Training and Assessment
Relationships Australia
SACertificate IV - Social Media and Online Marketing
Open University
SACertificate IV - Tourism and Tour Guiding
TAFE SA
SACertificate III - Crystal Clear Communication
Relationships Australia
SACertificate IV - Counselling
Lifeline
SACertificate - Responsible Service of Alcohol
Aveling
TASCertificate - Mental Health First Aid
Link
Sheffield, TASCertificate - Senior First Aid
Link
TasmaniaCertificate - Fire Warden Training
Link
TasmaniaSkills
- Destination and revenue management
- Marketing strategy development
- Training and mentoring
- Sustainable tourism practices
- Brand management
- Interpersonal communication
- Cultural awareness
- Problem solving and conflict resolution
- Operational support
- Safety compliance
- Stakeholder engagement
- Volunteer management
- TechnologyOne and Microsoft Office proficiency
- Local government collaboration
- Budgeting and financial reporting
- Report writing and grant compliance
- Event coordination
References
- Chris Clarke, Director of Community Services, Cradle Coast Council, 0419 369 534, chris.clark@centralcoast.tas.gov.au
- Didier Vollerin, Advisor Liquor Licensing, Australian Hotel Association (AHASA), 0408 814 871, dvollerin@ahasa.asn.au
Timeline
Executive Officer
Tasmanian Visitor Information Network
01.2025 - Current
Visitor Information Manager
Sheffield Visitor Information Centre
01.2021 - 01.2024
Manager/Owner
Mountain Mumma Restaurant
01.2018 - 01.2022
Manager/Licensee
Foreshore Tavern and Hotel
01.2015 - 01.2018
Gaming & Compliance Officer
Australian Hotel Association (AHA)
01.2009 - 01.2015
Certificate IV - Business
Open University
Certificate IV - Training and Assessment
Relationships Australia
Certificate IV - Social Media and Online Marketing
Open University
Certificate IV - Tourism and Tour Guiding
TAFE SA
Certificate III - Crystal Clear Communication
Relationships Australia
Certificate IV - Counselling
Lifeline
Certificate - Responsible Service of Alcohol
Aveling
Certificate - Mental Health First Aid
Link
Certificate - Senior First Aid
Link
Certificate - Fire Warden Training
Link
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