Tracey Rojewski

Business Owner/Office Manager

Judd's Tree Solutions & United Arboricultural Serv

02.2015 - 01.2025

Established strong customer relationships through excellent communication and attentive service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Interacted well with customers to build connections and nurture relationships.
Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality services offered.
Consulted with customers to assess needs and propose optimal solutions.
Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Boosted revenue by identifying new business opportunities and diversifying product offerings.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Recruited and hired initial personnel, working to establish key internal functions and outline scope of positions.
Achieved consistent growth in annual revenue.
Guided and encouraged team members to maintain high productivity and performance metrics.
Increased client satisfaction by implementing innovative business strategies and streamlining processes.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Passionate about learning and committed to continual improvement. Adaptable and proficient in learning new concepts quickly and efficiently.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Established team priorities, maintained schedules and monitored performance.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Developed a comprehensive manual outlining office procedures contributing to a well-organized workplace.
Facilitating a smooth office relocation by meticulously planning and coordinating all aspects of move.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Optimized office space utilization, leading to more efficient and productive work environment.

Summary

Overview

Work History

Business Owner/Office Manager

Education

High School Diploma -

Skills

Interests

Timeline

Business Owner/Office Manager

High School Diploma -

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