Tracey Ryan
Tewantin,QLD
Summary
Vigilant School Crossing Guard known for high productivity and efficient task completion. Possess specialized skills in traffic flow management, safety protocol compliance, and maintaining effective and positive communication with children and other crossing users. Excel at utilising patience, attentiveness, and empathy to ensure safe pedestrian crossing in various traffic conditions. Commitment to creating a secure environment for students to travel to and from school safely.
Overview
43
43
years of professional experience
1
1
Certification
Work History
School Crossing Guard
Transport and Main Roads
Various Locations Sunshine Coast, Qld
08.2015 - Current
- Assisted pedestrians in crossing the street safely and efficiently.
- Monitored traffic to ensure safe passage of pedestrians.
- Provided directions to children regarding safety protocols when crossing streets.
- Directed traffic away from areas where students were crossing.
- Inspected crosswalks for hazards such as broken glass, potholes. prior to allowing pedestrians to cross.
- Kept an eye out for reckless drivers or suspicious activity near school crossings.
- Ensured that all vehicles stopped at designated stops while children crossed the street.
- Observed proper hand signals and signs when directing student crossings.
- Instructed students on proper road safety techniques such as looking both ways before crossing a street or intersection.
- Maintained communication with school officials regarding any changes in traffic patterns or other potential hazards near school crossings.
- Alerted local law enforcement of any unsafe driving behaviors observed in the vicinity of school crossings.
- Conducted regular patrols around schools during peak hours for pedestrian traffic flow.
- Reminded motorists to follow posted speed limits when passing through school zones.
- Notified parents and guardians if their children were observed engaging in unsafe practices while crossing the street.
- Reported incidents of distracted driving or parking violations near school zones to local law enforcement agencies.
- Educated students on following instructions given by Crossing Guards and obeying traffic laws when walking across streets or intersections.
- Collaborated with teachers, administrators, and other staff members to ensure student safety within the immediate vicinity of schools.
- Adhered to strict standards set by state and federal regulations concerning student safety at school crossings.
- Monitored traffic flow to ensure student safety while crossing.
- Directed pedestrians across busy street, remaining attentive to traffic and light changes.
- Wore protective and reflective gear regularly.
- Monitored school grounds and reported suspicious activity.
- Held up traffic flow to help students, guardians and pedestrians easily cross street.
- Provided detailed instructions to children regarding street crossing safety.
- Cultivated effective relationships with pedestrians by utilizing active listening and dynamic interpersonal skills.
- Escorted pedestrians across streets while safely monitoring and stopping traffic.
- Communicated traffic and crossing rules to students and community members.
- Monitored traffic flow to foster and control safe gaps for pedestrian crossing.
- Learned locations and purpose of street traffic signs within assigned patrol areas.
- Collaborated with team members to verify proper coverage at assigned intersections.
Full Time Live in Carer
Parental
Tewantin, Qld
03.2013 - Current
- Assisted with daily activities such as showering, dressing, grooming and toileting.
- Provided companionship to client by engaging in conversations, reading books, playing games or watching movies together.
- Monitored medication intake and administered prescribed medications as necessary.
- Prepared meals according to dietary requirements of the client.
- Maintained a clean and safe environment for the client's comfort.
- Organized medical appointments and accompanied the client to visits when needed.
- Transported clients to recreational activities or appointments outside of the home.
- Observed changes in health condition of the client and reported any concerns to supervisor or family members.
- Ensured that all safety protocols were followed at all times while providing care services.
- Provided emotional support to clients during difficult times.
- Assessed needs of clients on an ongoing basis and updated care plans accordingly.
- Encouraged social interaction with other people and promoted independence whenever possible.
- Performed light housekeeping duties such as laundry, vacuuming, dusting.
- Recorded vital signs such as temperature, pulse rate, blood pressure, when required.
- Helped clients with mobility issues using appropriate equipment like wheelchairs or walkers.
- Responded promptly and appropriately to emergency situations.
- Developed positive relationships with clients through trust and understanding.
- Planned leisure activities suitable for the physical abilities of each individual client.
- Implemented behaviour management techniques in order to ensure safety of both the client and carer.
- Helped clients perform grooming, bathing and other hygiene tasks.
- Provided companionship to clients through conversation, activities and positive interactions.
- Performed chores and light housekeeping around client's residence.
- Cooked and served meals to clients according to dietary needs.
- Picked up groceries, prescriptions and other items for clients.
- Drove clients to appointments, errands and special events.
- Assisted clients with paying bills, scheduling appointments and making phone calls.
- Reminded clients to take medications and picked up prescriptions from pharmacies.
- Encouraged client independence as much as possible to promote mental and physical fortitude.
- Prepared records of client behavior, health and activities and notified supervisors of significant changes.
- Prepared activities for clients to engage in during free time.
- Responded promptly to dangerous incidents and emergency situations by adhering to proper procedures.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Communicated client conditions with family members and explained treatment options.
- Procured proper equipment for clients with limited mobility.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Recorded client status progress and challenges in logbooks and reports.
- Drove clients to doctors' appointments and social outings.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained detailed records of services performed on clients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Consulted with client care team to continually update care plans.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Contributed to case reviews of client status and progress.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Instructed family members on how to provide bedside care.
Officer in Charge Polling Place
AEC and ECQ
Various Locations, NSW And QLD
10.1999 - Current
- Ensured compliance with company policies and procedures.
- Initiated and implemented new administrative processes to improve efficiency.
- Maintained records of employee attendance and performance.
- Managed daily operations, including scheduling, budgeting, and staff supervision.
- Provided technical support for computer systems, phones, printers.
- Monitored workflow to ensure deadlines were met in a timely manner.
- Prepared reports on operational activities for upper management review.
- Enforced security protocols within the workplace environment.
- Resolved customer complaints in an efficient and professional manner.
- Collaborated with other departments to develop innovative solutions to problems.
- Stored and safeguarded classified information to maintain utmost confidentiality.
Customer Service Reservation Agent
Transport NSW - Countrylink
Newcastle , NSW
08.2006 - 07.2013
- Provided customer service by answering inquiries, resolving complaints, and providing information about products and services.
- Processed reservations for customers over the phone, online, and in person.
- Verified customer information to ensure accuracy of bookings.
- Maintained detailed records of all reservations including customer contact information and payment details.
- Assisted customers with selecting appropriate packages based on their needs and budget.
- Ensured that all customer interactions were handled professionally and courteously.
- Promptly responded to customer emails and phone calls regarding booking requests or changes.
- Utilized reservation system to input customer data accurately and efficiently.
- Provided accurate estimates of travel costs based on current pricing structures.
- Resolved conflicts between customers and other staff members in a professional manner.
- Developed strong relationships with customers through excellent communication skills.
- Analyzed customer feedback to improve service quality standards.
- Adhered to company policies and procedures when handling customer transactions.
- Collaborated with team members to ensure timely resolution of any issues.
- Identified potential sales opportunities during interactions with customers.
- Updated existing accounts as needed for new travel plans or preferences.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Relayed information on availability, pricing and discounts to customers.
- Researched and resolved customer issues.
- Verified guest information and payment options ensuring accuracy and completeness.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Suggested amenities suited to clients' needs.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Built and maintained productive relationships with employees.
- Took reservations from patrons by phone or online.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Printed itineraries and tickets for passengers each day.
Credit Card Customer Service Representative
HSBC
Sydney, NSW
07.2001 - 03.2006
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Verified accuracy of customer information in order to ensure proper account management.
- Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
- Performed research on complex customer requests utilizing available resources such as online databases or internal systems.
- Educated customers about their rights with regard to billing disputes and fraud protection services.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
- Identified opportunities to cross-sell products or services that would benefit customers' needs.
- Maintained up-to-date knowledge of applicable rules, regulations, policies and procedures related to credit cards.
- Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.
- Developed strategies for improving customer satisfaction ratings and reducing overall call times.
- Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
- Ensured compliance with all federal laws pertaining to consumer financial protection including Fair Credit Reporting Act regulations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Contacted customers about potential service upgrades, new services and account changes.
- Promoted available products and services to customers during service, account management and order calls.
- Prevented key account losses by researching discrepancies and correcting problems.
Transcription Court Sound Recorder & Court Officer
NSW Dept Attorney General and Justice
Sydney, NSW
05.1988 - 07.2003
- Reviewed and processed legal documents to ensure accuracy and completeness.
- Entered data into computer systems for document indexing and archiving.
- Prepared and maintained accurate records of all transactions.
- Maintained an organized filing system for easy retrieval of documents.
- Scanned, copied, and filed documents in accordance with established procedures.
- Performed data entry of confidential information into databases accurately and timely.
- Verified the accuracy of entries by comparing them to source documents.
- Assisted customers with inquiries about their accounts or other related matters.
- Processed payments as required for various accounts receivable and payable activities.
- Responded to customer requests promptly and professionally via telephone, email, or mail.
- Provided administrative support including preparing reports, letters, memos.
- Compiled statistical reports from existing databases on a regular basis.
- Performed quality control checks on all documentation before archiving it.
- Collaborated with colleagues to coordinate workflow processes efficiently.
- Ensured compliance with applicable laws and regulations regarding recordkeeping requirements.
- Assisted auditors during annual financial audits by providing requested information promptly.
- Developed procedures for maintaining security over financial records and confidential files.
- Participated in training sessions on new software programs or updates to existing ones.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Recorded vital and fiscal records and accounts.
- Wrote error-free and professional correspondence on behalf of court system.
- Tracked exhibits admitted during court hearings and updated documentation.
- Prepared ordinances, resolutions and proclamations to be executed, recorded, archived and distributed.
- Managed courtroom proceedings, ensuring that all legal procedures were followed.
- Maintained order in the court by monitoring and controlling disruptive behavior of individuals present.
- Enforced court orders and judgments as directed by the judge.
- Attended trials and hearings to ensure safety, security, and compliance with the law.
- Advised attorneys on procedural matters related to court proceedings.
- Inspected documents presented to the court for accuracy and completeness prior to trial or hearing.
- Issued subpoenas to witnesses requiring them to appear at a designated time and place for questioning or testimony.
- Searched for records needed for evidence in civil litigation cases such as divorce, child support, bankruptcy.
- Notified victims of criminal offenses of upcoming court dates.
- Collected fines imposed by the court from persons found guilty of violating laws or ordinances.
- Provided information regarding case status upon request from parties involved in litigation.
- Assisted judges in researching legal issues when necessary during trial proceedings.
- Prepared reports summarizing cases heard each day for submission to higher authorities.
- Protected confidential information from unauthorized access while maintaining accurate records pertaining to case files.
- Performed administrative tasks such as scheduling hearings, preparing dockets, filing pleadings.
- Enforced courtroom rules of behavior to eliminate disruptions.
- Kept courtroom facilities neat, evidence secured and calendars organized.
- Handled evidence and exhibits during court proceedings.
- Supported judge activities by calling court to order, announcing entrances and responding to requests.
Pricing and Invoicing Clerk
Carbon Brush Mfg. Co. Pty. Ltd.
Rosebery, Nsw
07.1981 - 05.1988
- Verified the accuracy of invoices and other accounting documents or records.
- Reconciled accounts payable transactions.
- Maintained up-to-date billing system.
- Prepared and processed electronic transfers and payments.
- Assisted in month end closing activities such as preparing journal entries and accruals.
- Resolved invoice discrepancies by obtaining and investigating information from vendors, customers, departments.
- Generated reports detailing accounts receivable status.
- Entered data into financial systems to update records and reconcile discrepancies.
- Monitored customer account details for non-payments, delayed payments.
- Performed filing duties such as sorting documents alphabetically or numerically according to established procedures.
- Assisted with collection efforts when necessary to ensure timely payment of outstanding invoices.
- Processed credit card payments for customers.
- Provided customer service regarding billing inquiries or issues via phone or email correspondence.
- Drafted monthly statements for each customer account balance due summary report .
- Managed vendor relationships including researching disputes on invoices, issuing credits when appropriate, negotiating payment terms and resolving any discrepancies .
- Responded to client inquiries regarding billing discrepancies by researching issues.
- Processed invoice payments and recorded information in account database.
- Managed all payments processing, invoicing and collections tasks.
- Contacted vendors to follow up on late invoices.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Education
Certificate III Business Administration
Noosa Community College
Noosaville, QLD04-2014
High School Diploma -
Kirrawee High School
Kirrawee, NSW10-1979
Skills
- Route Planning
- Reflective gear use
- Traffic Laws
- Children's first aid trained
- Emergency Response
- Traffic Management
- Local Area Knowledge
- Traffic direction
- Stop sign paddles
- Effective customer communication
- Safe road crossing procedures
- Issue identification and resolution
- Recognition of traffic hazards
- Reporting procedures
- Child Safety
- Pedestrian escorts
Certification
- Hold current QLD drivers licence (full)
- Hold current Blue Card (working with children)
Languages
French
Elementary
Greek
Elementary
Cantonese Chinese
Limited
Accomplishments
- Received award from Bureau Crime Statistics and research (BOCSAR) for 100% accuracy in Data entry for Local Court Hearings and outcomes
Affiliations
- Community Engagement Activities - S.E.S. Qld
- Reading/Books
- Travel and Languages
- Discovering other cultures
- movies and Music
- Animal Lover
References
References available upon request.
Timeline
School Crossing Guard
Transport and Main Roads
08.2015 - Current
Full Time Live in Carer
Parental
03.2013 - Current
Customer Service Reservation Agent
Transport NSW - Countrylink
08.2006 - 07.2013
Credit Card Customer Service Representative
HSBC
07.2001 - 03.2006
Officer in Charge Polling Place
AEC and ECQ
10.1999 - Current
Transcription Court Sound Recorder & Court Officer
NSW Dept Attorney General and Justice
05.1988 - 07.2003
Pricing and Invoicing Clerk
Carbon Brush Mfg. Co. Pty. Ltd.
07.1981 - 05.1988
Certificate III Business Administration
Noosa Community College
High School Diploma -
Kirrawee High School
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