Tracey Schofield
Rockhampton,QLD
Summary
Dynamic pharmacy professional with extensive experience in team leadership and staff training. Skilled in managing pharmacy operations, inventory control, and enhancing customer satisfaction. Ready to leverage expertise to improve operational efficiency and patient care.
Overview
19
19
years of professional experience
Work History
Pharmacy Assistant
IWC Pharmacy
Bundaberg, QLD
07.2019 - 12.2025
- Assisted pharmacists in preparing and dispensing medications.
- Provided customer service by addressing inquiries and resolving issues.
- Managed inventory by organizing and restocking pharmaceutical supplies.
- Processed prescription orders efficiently using pharmacy management software, ensuring timely service.
- Collaborated with healthcare professionals to ensure accurate medication delivery.
- Informed customers on proper medication usage and safety precautions, enhancing their understanding.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Collaborated with pharmacist to ensure quality care and accurate medication delivery.
- Restocked shelves and prepared expired drugs for return.
- Trained new pharmacy staff in procedures and customer service standards.
- Answered customers' questions about prescribed and OTC medications.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Helped pharmacy staff prepare medications and fill orders.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Prepared labels for prescriptions and dispensed medications to patients.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Completed daily paperwork associated with filling prescriptions accurately.
- Performed filing, copying, faxing, and other clerical tasks.
- Adhered to all legal requirements relating to the safe dispensing of medication.
- Followed safety procedures when handling hazardous chemicals, such as cleaning solutions.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Participated in staff meetings discussing new developments within the pharmacy profession.
- Resolved customer complaints promptly in a professional manner.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Counted and balanced cashier drawers.
- Processed transactions by scanning items and verifying prices on the cash register.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Retail Manager
Coral Coast Pharmacy
Gin Gin , QLD
08.2013 - 11.2017
- Managed daily operations of retail pharmacy to ensure efficient service delivery.
- Supervised staff training and development to enhance customer service skills.
- Coordinated inventory management processes for optimal stock levels and product availability.
- Implemented promotional campaigns, enhancing customer engagement and driving sales performance.
- Developed staff schedules to align with peak business hours and operational needs.
- Facilitated customer consultations to provide medication advice and health information.
- Maintained compliance with health regulations and company policies in store operations.
- Led team meetings to discuss goals, updates, and best practices in retail management.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached and developed teams, fostering exceptional service and meeting sales goals.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained store staff by recruiting, orienting and training employees.
- Oversaw retail operations, ensuring efficient station performance and high customer service standards.
- Performed regular price checks on competitor stores in order to remain competitive.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Implemented new policies and procedures to improve efficiency.
- Monitored store security systems to protect against theft or vandalism.
- Implemented strategies to achieve sales targets and increase store profitability.
- Maintained high standards of store presentation and visual merchandising.
- Handled customer service issues, ensuring customer satisfaction and loyalty.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Delegated work to staff, setting priorities and goals.
Sales assistiant/2nd Assistant Manager/Store Manager
BCF Australia Pty Ltd
Bundaberg, QLD
11.2006 - 08.2013
- Managed daily operations and coordinated staff schedules to ensure efficient workflow.
- Directed daily operations, including scheduling and customer service.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management and maintained optimal stock levels to support sales and customer satisfaction.
- Oversaw inventory management and stock replenishment processes.
- Coordinated promotional activities such as special sales, contests, and displays.
- Facilitated team meetings to provide project updates and address concerns, fostering clear communication.
- Conducted regular meetings with store personnel to discuss performance goals and objectives.
- Identified areas needing improvement in store operations and developed solutions accordingly.
- Recruited, interviewed, hired, trained, coached, evaluated, and counseled staff members.
- Recruited, trained and supervised new employees.
- Facilitated training sessions for new employees on company policies and procedures.
- Trained team members on effective customer service techniques to enhance client satisfaction.
- Supported customer service initiatives, addressing inquiries and resolving issues promptly.
- Resolved customer complaints in a timely manner.
- Monitored cash register transactions to ensure accuracy of funds received.
- Generated reports detailing sales trends and other relevant data for management review.
- Provided feedback to management regarding employee performance issues or concerns.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations while administering disciplinary action when necessary.
- Inspected merchandise on display to ensure quality standards were met.
- Participated in local community events related to business promotion initiatives.
- Updated and maintained store signage and displays.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
Education
SIR30116 Certificate III in Community Pharmacy -
Pharmacy Guild of Australia
Brisbane, QLD12-2025
Mackay State High School
Mackay, QLD11-2001
Skills
- Retail pharmacy operations
- Customer service and patient care
- Prescription preparation and dispensary support
- Medication packing and stock management
- Point of sale and cash handling
- Inventory control and ordering
- Team leadership and staff training
- Administrative and clerical support
- Strong communication and interpersonal skills
- Time management and multitasking
- Confidentiality and attention to detail
- Knowledge of pharmacy and over-the-counter products
Timeline
Pharmacy Assistant
IWC Pharmacy
07.2019 - 12.2025
Retail Manager
Coral Coast Pharmacy
08.2013 - 11.2017
Sales assistiant/2nd Assistant Manager/Store Manager
BCF Australia Pty Ltd
11.2006 - 08.2013
SIR30116 Certificate III in Community Pharmacy -
Pharmacy Guild of Australia
Mackay State High School