Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tracey Scurr

Wildash,QLD

Summary

Results-focused Child and families support worker professional with strength in supporting families, Child development and Impact Trauma. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Child cantered framework and understanding in cultural awareness of Aboriginal and Torres Strait Islander families to promote better results. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Overview

20
20
years of professional experience

Work History

Residential Disabilities Support Worker/Team leader

Southern Cross support Services-Team Leader, Foundations Care: Support/Youth Worker, Toowoomba QLD. (FIFO to Rockhampton & Gladstone) Breakaway: Delivering Quality support, Toowoomba, QLD. STRIDE: For better mental health. Toowoomba, QLD. Family Cantered Support Services. Stanthorpe, QLD
11.2019 - Current
  • Completing daily shift, critical incident, medication and Meal, Health and progress reports, maintaining safety throughout these times
  • Meeting KPI's, manage monthly budgets for the children, Talking to the st Attributes: Ability to learn new things, I am motivated and hardworking
  • Adaptable to new working areas, Time efficiency and well organized
  • Able to communicate with the Young person on what is expected during the shift
  • At all times providing high standard of professionalism towards the client
  • Ensuring the needs of children/young people are met through development, Implementation and review individual plans
  • Have an understanding of the principles of Child Protection, working with government and non-government agencies
  • Help children and adults with various disabilities, (ADD, ADHD, and ASD)
  • Understanding in NDIS
  • Assessing & observing the children, documenting the information and passing to the team leader, determine developmental ability, Working 1:1 and small groups with young person to encourage them and build on their strengths Helping children with their play learning and social development skills
  • Make up rosters, routines in helping keep the house tidy and prepare healthy balanced meals, hurdle help with the young persons
  • Part of my role is to follow placement programme
  • Liaise with stakeholders
  • Take young persons to stakeholder appointments, School and family contact
  • Provided comprehensive assistance in multi-disciplinary environment
  • Directed activities to promote growth in mental, emotional and educational areas
  • Experience in working with all ages of young people from a child cantered framework Used calm, positive and encouraging approach with all youth
  • Partnered with interdisciplinary teams to implement care plans
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes
  • Conferred with my supervisor to understand and meet diverse needs, providing frequent feedback on progress and recommending improvement strategies
  • Observed safety protocols to minimize accidents and spread of disease
  • Especially during COVID 19
  • Recommended improved life choices to enhance client outcomes
  • Maintained confidential patient documentation to prevent data compromise and comply with company and government policy Evaluated patient behaviour and reported changes to the appropriate leadership
  • Built and maintained strong relationships with patients by successfully resolving issues
  • Responding promptly to minimize potential Critical incidents.

Teacher Aide

Youth Juvenile Detention Centre Wacol, Darling Point Special School, Redlands Special School - Redlands , QLD
01.2013 - 01.2017
  • Home school my children Grade 2 to Grade 10
  • During this time I implemented lessons, prepared materials, supervised, supported and help teach the Children them at their year level curriculum
  • Organized outings for the schooling families
  • Experienced in running Pastoral Care Courses; Careforce Life Keys, Plan program and help run a youth group
  • As a teacher aide (Completing 100hr prac.) I have been able to support the student and the teacher encourage the student to participate in class activities again after a period of time not participating in the activity
  • Took small groups to support and reinforced topics being taught Kept students safe while in class or outside playtime monitoring behaviours and tracking student movements, safety hazards and visitors
  • Participated in meetings with parents concerning their child's progress (emotionally and academic)

Pharmacy Assistant

Nambour General Hospital, Caloundra hospital, RBWH, Selina St Pharmacy, Selina St Wynnum - QLD
05.2009 - 04.2013
  • Helped pharmacy staff prepare medications and fill orders
  • Deliver the medication to the wards in the hospital
  • I also helped the pharmacist set up the medication for the Hyper Baric Chamber at the RBWH
  • Consulted with peers, technicians and other pharmacists to appropriately assess prioritization and complete orders accordingly
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems
  • Answered customer questions regarding medication
  • Performed clerical functions, including filing, copying and faxing
  • Delivered information on potential problems and reactions to prescribed medications for patients of all health conditions and age ranges.

BUSINESS partner

Sonshine IT Solutions
07.2004 - 08.2009
  • Set up folders and documents
  • Created a welcoming office environment by maintaining clean, organized spaces for staff use.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
  • Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
  • Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
  • Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
  • Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
  • Reduced costs by negotiating vendor contracts for office supplies and services.
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
  • Streamlined office processes by implementing efficient organizational systems and procedures.
  • Delivered performance reviews to recommend additional training or advancements.
  • Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
  • Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
  • Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Improved communication between departments for better collaboration and problem solving.
  • Coordinated with office head to establish and monitor operating budget.
  • Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Created organized filing system to manage department documents.

Education

Diploma Community Services and Case Management -

USQ
07.2024

Hope and Healing, 123 Magic, PACE - Youth Services

TCI Training
01.2023

Business Blessings - Brisbane QLD -

Co. Starters
11.2017

Cert III Education Support -

TAFE QLD - Mt Gravatt
11.2017

Cert IV Small Business Management -

TAFE QLD - Mt Gravatt
05.2017

Completed Various Courses Developed By Numerous Physiologist -

Sunshine Coast
01.2008

Skills

  • Reliable
  • Trustworthy
  • Integrity and ethical
  • Business Management
  • Team leader
  • Organization skills
  • Experienced in telephone communication and message taking
  • Program coordination and support
  • MS Office
  • Ability to liaise effectively with fellow workers
  • Working collaboratively
  • Problem resolution
  • Team building
  • Emotional support abilities: Ability to communicate and relate with empathy
  • Compassion to all ages of people in all situations
  • Understand
  • Acknowledge and recognize Trauma
  • DFV
  • Advocacy
  • Support people to achieve their goals and tasks
  • Assisting the families to live a safer life being safe and affordable accommodation
  • Conducting risk and needs assessments
  • Supporting the client to acquire the appropriate paper work for referrals and connecting them to community groups
  • Enhancing child focused
  • Cantered practices with in the community and other linked in groups
  • Working with in policies
  • Procedures and relevant legislation
  • Special needs familiarity
  • Ability to improving quality in the work environment and the clients day to day life tasks

References

  • Tanya Ozzimo, 0412 2262 711, tanya
  • Kim Neilan, 0428028438, neilank@fdc.csg.ngo
  • Mandy Bahr, 0478 648 511, Pastor Shekinah Glory Outreach Church Warwick

Timeline

Residential Disabilities Support Worker/Team leader

Southern Cross support Services-Team Leader, Foundations Care: Support/Youth Worker, Toowoomba QLD. (FIFO to Rockhampton & Gladstone) Breakaway: Delivering Quality support, Toowoomba, QLD. STRIDE: For better mental health. Toowoomba, QLD. Family Cantered Support Services. Stanthorpe, QLD
11.2019 - Current

Teacher Aide

Youth Juvenile Detention Centre Wacol, Darling Point Special School, Redlands Special School - Redlands , QLD
01.2013 - 01.2017

Pharmacy Assistant

Nambour General Hospital, Caloundra hospital, RBWH, Selina St Pharmacy, Selina St Wynnum - QLD
05.2009 - 04.2013

BUSINESS partner

Sonshine IT Solutions
07.2004 - 08.2009

Diploma Community Services and Case Management -

USQ

Hope and Healing, 123 Magic, PACE - Youth Services

TCI Training

Business Blessings - Brisbane QLD -

Co. Starters

Cert III Education Support -

TAFE QLD - Mt Gravatt

Cert IV Small Business Management -

TAFE QLD - Mt Gravatt

Completed Various Courses Developed By Numerous Physiologist -

Sunshine Coast

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Tracey Scurr