Tracey Seymour
Toowoomba,QLD
Summary
Results-driven Store Leader bringing proven record of success in exceeding sales, service and team performance objectives. Develops and motivates team members with strong leadership and planning abilities honed in fast-paced environments. Focused on continuous associate and business improvements.
Overview
7
7
years of professional experience
Work History
Store Leader
Lorna Jane Activewear
Toowo, QLD
03.2017 - Current
- Maintained store operations by following policies and procedures; completed reports.
- Resolved customer service issues to ensure customer satisfaction.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Monitored inventory levels, placed orders for new stock as needed.
- Maximized profits by controlling costs and managing budgets effectively.
- Analyzed sales figures and implemented strategies to increase revenue.
- Developed promotional campaigns to boost sales of merchandise.
- Planned store layout according to merchandising principles and best practices.
- Provided feedback on performance of staff members through regular appraisals.
- Assisted customers with product selection based on their individual needs.
- Organized special events such as promotions and clearance sales.
- Kept track of staff attendance records and updated payroll information accordingly.
- Managed all aspects of store operations including staffing schedules, budgeting.
- Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Trained new sales team members and motivated exceptional performance.
Education
Cert III Business Administration - Business Admistration
Central Highlands College of Tafe
Emerald11-1989
Skills
- Employee engagement
- Promotions planning
- Team Management
- Store Opening and Closing
Timeline
Store Leader
Lorna Jane Activewear
03.2017 - Current
Cert III Business Administration - Business Admistration
Central Highlands College of Tafe
Similar Profiles
Julia BarenJulia Baren
Manager at Lorna JaneManager at Lorna Jane
Dylan FloresDylan Flores
Warehouse Manager at Lorna Jane Active WearWarehouse Manager at Lorna Jane Active Wear
Jordan DonnellyJordan Donnelly
Customer Service Representative at Lorna JaneCustomer Service Representative at Lorna Jane