Tracey Shegog
Mango Hill,QLD
Summary
Accomplished leader at Services Australia, adept in process improvement and resource allocation, enhanced team efficiency and project delivery quality. Excelled in building relationships and fostering communication, demonstrating reliability and leadership.
Overview
15
15
years of professional experience
Work History
Change & Release Coordinator
Services Australia
07.2021 - Current
- Work with Delivery Teams to ensure that Change Records are raised and managed within Agency Frameworks, Policies and Quality Guidelines,
- Assist with the Co-ordination of SAP Transport movement from Development to Production.
- Improve team communications by leading an uplift of all Release Communications, liaising with key stakeholders.
- Collaborate with stakeholders to ensure effective and timely implementation of projects.
- Enhanced release quality by conducting change reviews and providing feedback.
- Monitor and Coordination of Team Mailbox.
- Develop staff capability through coaching, mentoring and training.
- Support Project Managers with Documentation for mandatory Design for Run Framework checkpoints.
- Manage and maintain the Resource and Demand Management Tool, used for capacity planning and resource allocation.
- Manage, monitor and request Cross Application Timesheet (CATs) requests for the team to ensure correct cost recovery for Projects.
Senior Project Management Officer
Services Australia
07.2016 - 07.2021
- Management of the Cross Application Timesheet Tool (CATs), used for all Project and Business As Usual (BAU) Cost Recovery for the Division.
- Scheduled and facilitated training to all Divisional Staff in the use of the CATs Tool.
- Review and Allocation of Project and BAU Requests for CATs codes, in line with Departmental Policies.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Generate and distribute Non-Compliance Reports weekly to the Executive Management Team.
- Monitoring and Co-ordination of Team Mailboxes
- Line Manage and develop staff capability through coaching, mentoring and training.
- Perform Cost Analysis for BAU Activities seeking required General Manager approval to provide.
- Cultivated interpersonal skills by building positive relationships with others.
- Project Scheduled Experience to support Project Managers.
Team Lead
Services Australia
01.2010 - 06.2015
- Guide and support teams undertaking System Integration Testing (SIS)
- Strong HR and People Management focus
- Manage multiple streams of work across various Centrelink Projects using waterfall methodologies.
- Write Test Plans, Test Strategies and Test Requests.
- Provide team leadership, coaching and support.
- Liaise with stakeholders to ensure key dates are met.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to Departmental values at all times.
- Provide ongoing status reports to key stakeholders.
- Facilitate and participate in Post Implementation Reviews.
Education
Bachelor of Arts - Drama
Queensland University of Technology
Brisbane, QLDSkills
- Communication skills
- Process Improvement
- Resource allocation
- Reliability
- Relationship building
- Leadership skills
- Teamwork and collaboration
- Time management
Timeline
Change & Release Coordinator
Services Australia
07.2021 - Current
Senior Project Management Officer
Services Australia
07.2016 - 07.2021
Team Lead
Services Australia
01.2010 - 06.2015
Bachelor of Arts - Drama
Queensland University of Technology
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