Tracey Singh
Townsville,QLD
Summary
Community-oriented Navigation and Support Coordinator Officer comfortable working in high-stress situations and coordinating Participants NDIS plans. Seasoned Support Team Leader with unrelenting dedication to keeping Staff and community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Navigation and Support Coordination Officer
Choices NQ
11.2023 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Supervised, directed and evaluated assigned staff members and newly hired Support Staff
Subcontractor
Transport Solutions Group
01.2021 - 07.2023
- Working with my family's company as a subcontractor to Australia Post, I displayed professionalism, courtesy and attention to detail in all situations
- I undertook safe, well-considered loading, unloading and transportation of mail in line with contracted standards, delivering items professionally, safely and in a timely manner.
Assistant in Nursing
Dalrymple Villa, Charters Towers
07.2020 - 08.2021
- As an Assistant in Nursing (AIN) and support worker in the care-based roles below, I applied well-developed clinical, interpersonal and administration skills to provide patient-focused care in fast-paced environments of competing priorities
- I work collaboratively with supervising nurses, doctors, and specialists as well as my AIN peers to apply, evaluate and improve processes and practices for positive patient safety and experience whilst in our care.
Lifestyle Support Worker
TARDISS, Charters Towers
11.2019 - 07.2020
- As an Assistant in Nursing (AIN) and support worker in the care-based roles below, I applied well-developed clinical, interpersonal and administration skills to provide patient-focused care in fast-paced environments of competing priorities
- I work collaboratively with supervising nurses, doctors, and specialists as well as my AIN peers to apply, evaluate and improve processes and practices for positive patient safety and experience whilst in our care.
Support Worker
Cootharinga Society, Townsville
07.2008 - 07.2012
- As an Assistant in Nursing (AIN) and support worker in the care-based roles below, I applied well-developed clinical, interpersonal and administration skills to provide patient-focused care in fast-paced environments of competing priorities
- I work collaboratively with supervising nurses, doctors, and specialists as well as my AIN peers to apply, evaluate and improve processes and practices for positive patient safety and experience whilst in our care.
Education
High School Diploma -
Hillbank State High School
Adelaide, SA12.2004
Skills
- Highly motivated worker and learner with a positive outlook, strong work ethic and excellent communication skills
- Commitment to confidentiality, privacy, and personal integrity in handling personal, financial, and other sensitive information
- Efficient member of diverse teams, achieving high quality outcomes alone, and as a contributing team member
- Well organised with demonstrated time management and prioritisation skills
- Committed to delivering quality person-centred care in line with documented support plans
- Consistently embodies the qualities of honesty, integrity, and ethical commitment
- Computer literate with the ability to acquire and apply new skills
Refereedetails
- Neasa Keane, Transport Solutions Group, 0418 870 061
- Losa Lepa, Manager, Transport Solutions Group, 0418 972 687
Qualificationslicenses
- Studies towards Certificate III in Individual Support
- Working with Children-blue card
- NDIS Certificate - Quality, Safety and You
- NDISWC-Yellow Card
- Advanced First Aid and CPR
- Unrestricted Class C Drivers Licence
Certification
Certificate of Completion- NDIS Plan Reviews
Certificate of Completion- The NDIS Explained
Certificate of Completion- Recovery & the NDIS
Certificate of Completion-Service Agreements in the NDIS
Certificate of Completion-Understanding NDIS Plans
Certificate of Completion- Support Coordination in the NDIS
Certificate of Completion- Reasonable & Necessary in the NDIS
Certificate of Completion-NDIS access & Psychosocial disability
Certificate of Completion- NDIS Worker Orientation Module
NDIS -Accreditations
- A Story of Mental Health
-Aboriginal & Torres Strait Islander Cultural Awareness
-Adult Mental Health ( Holistic Health)
-Adult Mental Health- (Mood Disorders & Emotional Wellbeing)
-Adult Mental Health- Recovery Focus Care
-Adult Mental Health- Social Psychology & Mental Illness
-Advanced Mealtime Management
-Basic Wound Care
-Bowel Care
-Bullying Awareness for Workers
-Covid 19 What is it, How to prevent Spread
-Child Safe Standards
-Cultural Awareness
-Documenting Records
-Epilepsy & Midazolam
-First Response Evacuation
-Food Safety for Disability Support Workers
-Hand Hygiene
-Helping Others
-Impairment in the Disability Sector
-Infection Control for Disability Support Workers
-Introduction to Mealtime Management
-Introduction to Mental Health
-LGBTIQ Awareness
-Learning Resilience in Adulthood
-M3 Signs and Symptoms
-Managing Diabetes
-Manuel Handling for Disability Support Workers
-Medication Management
-Personal Protective Equipment
-Positive Behaviour Support
-Professional Boundaries
-Risk Management
-Self- Care
-Slips,Trips and Falls Awareness Training for the Disability Sector
-The Mental Health Continuum
-Treatment & Support in Adult Mental Health
-Unconscious Bias
-Understanding Care Plans
-Working with People with Disabilities
-Zero Tolerance- (Human Rights & You)
-Zero Tolerance-Understanding Abuse
-Zero Tolerance Resource (Recognising Restrictions)
Timeline
Navigation and Support Coordination Officer
Choices NQ
11.2023 - Current
Subcontractor
Transport Solutions Group
01.2021 - 07.2023
Assistant in Nursing
Dalrymple Villa, Charters Towers
07.2020 - 08.2021
Lifestyle Support Worker
TARDISS, Charters Towers
11.2019 - 07.2020
Support Worker
Cootharinga Society, Townsville
07.2008 - 07.2012
High School Diploma -
Hillbank State High School
Certificate of Completion- NDIS Plan Reviews
Certificate of Completion- The NDIS Explained
Certificate of Completion- Recovery & the NDIS
Certificate of Completion-Service Agreements in the NDIS
Certificate of Completion-Understanding NDIS Plans
Certificate of Completion- Support Coordination in the NDIS
Certificate of Completion- Reasonable & Necessary in the NDIS
Certificate of Completion-NDIS access & Psychosocial disability
Certificate of Completion- NDIS Worker Orientation Module
NDIS -Accreditations
- A Story of Mental Health
-Aboriginal & Torres Strait Islander Cultural Awareness
-Adult Mental Health ( Holistic Health)
-Adult Mental Health- (Mood Disorders & Emotional Wellbeing)
-Adult Mental Health- Recovery Focus Care
-Adult Mental Health- Social Psychology & Mental Illness
-Advanced Mealtime Management
-Basic Wound Care
-Bowel Care
-Bullying Awareness for Workers
-Covid 19 What is it, How to prevent Spread
-Child Safe Standards
-Cultural Awareness
-Documenting Records
-Epilepsy & Midazolam
-First Response Evacuation
-Food Safety for Disability Support Workers
-Hand Hygiene
-Helping Others
-Impairment in the Disability Sector
-Infection Control for Disability Support Workers
-Introduction to Mealtime Management
-Introduction to Mental Health
-LGBTIQ Awareness
-Learning Resilience in Adulthood
-M3 Signs and Symptoms
-Managing Diabetes
-Manuel Handling for Disability Support Workers
-Medication Management
-Personal Protective Equipment
-Positive Behaviour Support
-Professional Boundaries
-Risk Management
-Self- Care
-Slips,Trips and Falls Awareness Training for the Disability Sector
-The Mental Health Continuum
-Treatment & Support in Adult Mental Health
-Unconscious Bias
-Understanding Care Plans
-Working with People with Disabilities
-Zero Tolerance- (Human Rights & You)
-Zero Tolerance-Understanding Abuse
-Zero Tolerance Resource (Recognising Restrictions)
Similar Profiles
Ryan HampsonRyan Hampson
Business Owner at NQ Skylights & InsulationBusiness Owner at NQ Skylights & Insulation
Brendan PopeBrendan Pope
Scaffold Builder at NQ Edge ProtectionScaffold Builder at NQ Edge Protection
Peta FenechPeta Fenech
Bookkeeper at Kern Accountants NQBookkeeper at Kern Accountants NQ