TRACEY SMITH
Good Communicator, Reliable, Problem Solver
Keilor East, VIC, ,VIC
Summary
Detail-oriented Account Manager with a number of years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
17
17
years of professional experience
Work History
ACCOUNTS MANAGER
BUSINESS PROTECTION GROUP
MELBOURNE, VIC
01.2007 - Current
- Acted as main point of contact in matters relating to client concerns and needs.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Renewed existing accounts by cementing trusting relationships with customers.
- Recognized security risks to properly handle situations.
- Collaborated with accounting associates to improve reconciliation processes.
- Built and maintained productive relationships with customers and internal partners.
- Negotiated contracts and closed agreements to maximize profits.
- Assisted in preparation of various tax documents including income tax returns and sales and use tax returns.
- Managed the accounts payable and receivable processes ensuring timely payments of invoices.
Education
High School Diploma -
ST Columbas College
Essendon 10-1992
Skills
- AP and AR Management
- Invoicing
- Payment Collection
- Payroll Processing
- Collections
- Account Management
- Account Reconciliation
- Payroll Management
- Client Relationship Management
- Account Servicing
- Customer Service
- Preparing Contracts
- Contract Negotiation
- Issue Resolution
- Documentation and Reporting
- Statement Billings
Affiliations
- My interests include animal welfare, AFL, furthering skills and opportunities, spending time with family and friends
Custom
- I am a team player, great comminucator and problem solver. i am able to get along with all personalities and finding common ground. I am an extrovert who is open to all new things and challenges
- im very respectful, eager to learn and broaden current life and professional experiences
Timeline
ACCOUNTS MANAGER
BUSINESS PROTECTION GROUP
01.2007 - Current
High School Diploma -
ST Columbas College
Similar Profiles
Waleed Asghar BajwaWaleed Asghar Bajwa
Security Officer at Business Protection Group ServicesSecurity Officer at Business Protection Group Services
Josiah BeardJosiah Beard
Administrator, A&D Technician, Shop Assistant at American Fire Protection Group (an APi Group Co.)Administrator, A&D Technician, Shop Assistant at American Fire Protection Group (an APi Group Co.)
Ashley SalazarAshley Salazar
Security Guard Supervisor at Triumph Protection GroupSecurity Guard Supervisor at Triumph Protection Group