Experience in senior executive leadership roles and qualifications in social work, education and nursing alongside skills in redesign and change management.
High level skills managing and supporting teams and maintaining stakeholder relationships across complex service systems.
Experience with children and young people in the out of home environment and working with vulnerable populations in the community.
a solid understanding of the NSW Health system (public and private) and the interface with other government and non- government sectors in regulatory environments, including children's health, aged and disability sectors.
Led the development and implementation of many improvement initiatives and have given system level expert advice on strategic initiatives, policies and guidelines, such as palliative and disability care, policy review and implementation in the area of violence, abuse and neglect, transitioning young people to adult health services, the management of safe assessment rooms and the use of seclusion and restraint in mental health services.
Key executive team member for two hospital accreditations and have a working knowledge of the application of safety and quality commission guidelines in aged care, NDIS and health services.
Use trauma informed co-design methodology in my practice, working closely with clinicians, managers, consumers and carers to design, implement, evaluate and scale up person-centred models for service.
Mentor undergraduate, post-graduate and practising Social Workers as part of my role in building workforce capability.
Facilitate workshops, forums, roundtables and other decision-making forums and activities
My CliftonStrengths Profile lists my strength as strategic thinking, with other strengths in the areas of executing, influencing and relationship building.
Overview
17
17
years of professional experience
Work History
Network Manager
NSW Agency for Clinical Innovation
02.2012 - Current
Managing different networks including: intellectual disability, mental health, emergency care and violence abuse and neglect
Substantive position
Developing networks to improve services for patients with intellectual disability (and mental health co-morbidity)
Implementing models, guidelines, tools and resources
Providing expert advice on policy and service development
Member of Serious Incident Review committee (VAN)
Writing briefs, guidelines, policies and frameworks
Mentoring students and providing clinical supervision for Social Workers across system according to AASW Standards
Director, Models of Care
NSW Ambulance
04.2020 - 07.2021
Secondment 15 months
Managing teams developing service models
Stakeholder engagement across the health system
Research partnerships and policy/protocol review
Overseeing COVID operational models like telehealth triage
Developed draft Patient and Community Engagement Framework
Reviewed Authorised Palliative Care Program
Lead COVID-19 Intelligence Cell for State Ops (one month allocation)
On - call roster for paramedic support
Acting Clinical Associate Director Within Care Across the Lifecycle and Community Stream
NSW Agency for Clinical Innovation
05.2018 - 04.2019
Strategic leadership across clinical streams
Leading network teams in areas like aged health and emergency care
Advising on policies, frameworks and research
Membership of executive leadership groups
Advice on aged care and acute care taskforce model redesign
Operational plan and KPI development
Executive leadership across committees and sponsorship of various working groups
Executive Director Nursing and Allied Health
Allowah Children’s Hospital
01.2007 - 01.2012
Executive leadership during hospital rebuild
Stakeholder negotiations across health/education/NGOs
Overseeing culturally safe care for vulnerable children
Key contact for accreditation
Implementing trauma-informed care approach
Developing OOHC children's care framework
Requirements
Australian citizen
WWCC - Current;
NSW Driver's License - Current
AHPRA - 0001280275
Immunisation status - three covid vaccinations
Academic Summary
Bachelor of Social Work - psychology major (University of Sydney)
Registered Nurse
Master of Education (UNSW)
Master of Health Law (University of Sydney - paused)
Recent Industry Training
Co-Design Methodology and Implementation Trainer (NSW Agency for Clinical Innovation 2018)
Evaluation Capability Training (Australian New Zealand School of Government 2019)
Program Logic (New Horizons 2018)
Accelerated Implementation Methodology Program Management for Trainers (AIM 2017)
Writing Easy English Cert (Accessible English 2019)
Facilitator - Green Band (NSW Health 2022)
Child Protection (NSW Health 2021)
Trauma Informed Care (ECAV, NSW Health 2022)
Mind the Gap Indigenous Training (2024 NSW Health)
Recent Publications
Reppermund S, Heintze T, Srasuebkul P, et al. Health and wellbeing of people with intellectual disability in New South Wales, Australia: a data linkage cohort. BMJ Open 2017
Dimopoulos-Bick, Tara L.; O'Connor, Claire; Montgomery, Jane; Szanto, Tracey; . (2019) "“Anyone can co-design?”: A case study synthesis of six experience-based co-design (EBCD) projects for healthcare systems improvement in New South Wales, Australia," Patient Experience Journal: This research article won journal article of the year for this global journal
Reppermund S, Srasuebkul P, Heintze T, et al. Cohort profile: a data linkage cohort to examine health service profiles of people with intellectual disability in New South Wales, Australia. BMJ Open 2018
Say Less Show More”: The development and introduction of visual supports to assist children during health care visits to an Emergency Department, RACP Congress 2018; https://www.racp.edu.au/docs/default-source/fellows/resources/congress-2018-presentations/racp-mon-18-silvia-goldstein.pdf?sfvrsn=bd060b1a_2
Current Research Involvement
Improving Palliative Care Services for people with an Intellectual Disability Research Project
Child Neurodevelopment and Mental Health (Sydney Health Partners)
Equity Pathways and Integrated Care for children with Cerebral Palsy (EPIC-CP): a pilot randomised controlled trial of social prescribing for children with cerebral palsy and their families (Stream 2 Incubator project)
Effectiveness and scalability of Specialist Intellectual Disability Services delivered virtually
Developing a model of Preventative Healthcare for People with Intellectual Disability
First 2000 Days Care Connect (FDCC) – a holistic first 2000 days model of care for migrant and refugee populations
GENEeQual NSW Health ‘Transforming healthcare through genomic technologies’ initiative
Motivated for Change
Co-creating an accessible patient experience measure with people with intellectual disability to improve healthcare quality and outcomes
Developing a framework for person-centred practice to strengthen school vaccination programs for adolescents with disability
Timeline
Director, Models of Care
NSW Ambulance
04.2020 - 07.2021
Acting Clinical Associate Director Within Care Across the Lifecycle and Community Stream