Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Tabakov

Hobart,TAS

Summary

Dynamic Service Delivery Officer with a proven track record at the Department of Employment and Workplace Relations, enhancing customer satisfaction through effective problem-solving, advocacy and communication. Adept at multitasking and building strong relationships, I consistently optimise service delivery and reduce resolution times, ensuring exceptional client experiences.

Overview

36
36
years of professional experience

Work History

Service Delivery Officer

Department of Employment and Workplace Relations
07.2024 - Current
  • Enhanced customer satisfaction with timely and accurate responses to inquiries and concerns.
  • Essential traits of empathy and compassion result in excellent interpersonal skills with participants from non English-speaking backgrounds.
  • Ability to diffuse, de-escalate situations and assure participants originates from a genuine and hard-wired sense of care and respect, with a desire for positive resolution.
  • Managed multiple participant files simultaneously, prioritising tasks effectively to meet strict deadlines without compromising quality of service delivered.
  • Utilised and navigated a suite of programs to locate information in order to resolve participant's queries.
  • Ability to quickly locate and analyse complex information.
  • Reduced call times by promptly addressing and resolving customer issues.
  • Proactively identified areas for improvement in service delivery processes, leading to continuous optimisation efforts.
  • Implemented quality control measures to ensure consistent excellence in service delivery.
  • Developed strong relationships with team members and internal departments, ensuring seamless collaboration for efficient service delivery.
  • Optimised customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated and advocated customer needs and feedback to drive program and service improvements.
  • Assisted new employees in familiarisation and training activities.
  • Self-aware and possessing the ability and desire to continuously develop and improve.
  • Contributed to regular team meetings enhancing cohesiveness and cameraderie.
  • Exceptionally fluid and dynamic in order to adapt to the constantly changing face of the Program.

Boat Renovations and Sales

Self Employed
04.2017 - 06.2024
  • Sourced ageing, neglected vessels with sound structural integrity and negotiated an optimum purchase price.
  • Conducted inspections to identify necessary repairs and enhancement.
  • Maintained a safe working environment by adhering to safety protocols and ensuring proper use of tools, equipment and chemicals at all times.
  • Repaired, replaced and upgraded equipment to modernise, enhance aesthetic appeal and increase resale value.
  • Demonstrated expertise and utilised networking in the marine industry to acquire information and materials.
  • Demonstrated strong attention to detail resulting in a polished finished product.
  • Used exceptional communication skills to market and introduce potential buyers to the product.
  • Ensured seamless transactions with buyers to ensure statutory obligations were met.

Administration Officer

Queensland Health, Prince Charles Hospital
10.2016 - 03.2017
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Aided colleagues, managers, and patients through regular communication and assistance.
  • Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
  • Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
  • Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
  • Managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Performed wide-ranging administrative, financial and service-related functions.

Customs Officer

Australian Customs Service (now ABF)
02.1989 - 03.2004
  • Conducted risk assessments prioritising those requiring further examination based on potential threat level.
  • Mentored junior officers, sharing expertise in inspection techniques, document verification, and risk assessment methodologies to enhance team performance.
  • Facilitated efficient processing of travellers by verifying passports, visas and associated documents, ensuring adherence to immigration requirements.
  • Protected public health and safety, the environment and agriculture by identifying and intercepting prohibited items during inspections.
  • Provided exceptional customer service to international travellers while maintaining a professional demeanor during stressful situations.
  • Conducted outreach efforts through the Frontline and CustomsWatch programs to educate communities, businesses and travelers about customs regulations, fostering a culture of compliance among stakeholders.
  • Supported other law enforcement agencies by providing accurate and timely data regarding illegal activity.
  • Developed, planned and participated in tactical operations using Customs vessels and Coastwatch aircraft.
  • Evaluated shipments to determine duty and taxes and, where applicable refunds due and communicated this to individuals, importers and exporters.
  • Prepared Briefs of Evidence in the investigation and prosecution of persons in violation of immigration, quarantine or customs laws, and giving evidence in courts of law.

Education

Bachelor Of Midwifery - Midwifery

Australian Catholic University
Brisbane, QLD

Bachelor Of Arts -

QUT, USQ
Brisbane, QLD

Skills

  • Innovation, creativity and initiative
  • Prioritisation, multitasking and time management
  • Customer advocacy and satisfaction
  • Social justice motivation
  • WHS savvy
  • Attention to detail
  • Problem-solving abilities
  • Organisational skills
  • Active listening
  • Excellent communication skills - oral and written
  • Adaptability, flexibility, resilience
  • Decision-making
  • Relationship building and teamwork
  • Operational efficiency
  • Self motivated and reliable
  • Interpersonal skills
  • Conflict resolution
  • Lifelong learning
  • Positive, professional demeanour
  • Change resilient
  • Analytical skills
  • Program evaluation
  • Troubleshoot service issues
  • Robust computer skills

Timeline

Service Delivery Officer

Department of Employment and Workplace Relations
07.2024 - Current

Boat Renovations and Sales

Self Employed
04.2017 - 06.2024

Administration Officer

Queensland Health, Prince Charles Hospital
10.2016 - 03.2017

Customs Officer

Australian Customs Service (now ABF)
02.1989 - 03.2004

Bachelor Of Midwifery - Midwifery

Australian Catholic University

Bachelor Of Arts -

QUT, USQ

Similar Profiles

  • Evaristo Chua

    Evaristo ChuaEvaristo Chua

    APS6 Senior Program Officer at Department of Employment and Workplace RelationsAPS6 Senior Program Officer at Department of Employment and Workplace Relations

  • Reese Salmon

    Reese SalmonReese Salmon

    Senior Intelligence Analyst (APS 6) at Department of Employment and Workplace RelationsSenior Intelligence Analyst (APS 6) at Department of Employment and Workplace Relations

  • Jay Mattner

    Jay MattnerJay Mattner

    Project Officer (APS5)/Fire Warden at Department of Employment and Workplace RelationsProject Officer (APS5)/Fire Warden at Department of Employment and Workplace Relations

  • Thomas Currell

    Thomas CurrellThomas Currell

    Assistant Director (a/g) at Department of Employment and Workplace RelationsAssistant Director (a/g) at Department of Employment and Workplace Relations

  • Tyler Campbell

    Tyler CampbellTyler Campbell

    Service Desk Analyst at DXC TechnologyService Desk Analyst at DXC Technology

CREATE PROFILE
Tracey Tabakov