Tracey Thorn

• Register and manage insurance contracts
• Lead the renewal process to ensure the programme renewal is cost effective with broad policy cover. Make recommendations for rating, wording and insurers to CFO
• Set insurance strategy for management within the organisation (3-5 year view) – agreed with Finance/CFO
• Arrange and maintain insurance protection of the organisation’s assets and liabilities
• Co-ordination, and sense checking information for renewal process.
• Completion of Proposal Forms for policies
• Presenting business overview and performance to key insurance markets as required
• Managing Renewal Timeline & Deliverables
• Certificate requests and distribution
• Policy Schedules & Wordings ensure received from the Broker and Distributed & Insurance Manual/s
• Reviewing Renewal Reports and Issue recommendation to CFO
• In-Country Compliance on Insurance (AXCO)
• Work in Progress Broker Meetings reviewing frequency.
• Work in Progress Updates/Meetings with CFO.
• Working with the broker network to review renewal information for insurance arrangements
• Identify program efficiencies where possible and highlight risks which require monitoring & risk transfer planning
• Identify acquisitions and asset sales and ensure insurance arrangements are up-to-date, premiums agreed with insurers
• Review and negotiate contractual insurance obligations placed on the organisation. Instruct Broker to arrange and place appropriate insurance programmes to protect the organisation
• Lead the monitoring and report on the insurance arrangements made on behalf of organisation’s joint ventures by external insurance Brokers
• Handling any insurance matters relating to the business of the organisation as required (Project Specific/In-Country)
• Board / EXCO updates
• General insurance queries
• Working with the Finance-CFO to report to the organisation on cover arrangements, premiums (including allocations), and recoveries.
• Budget support – Insurance Costs
• Global Insurance Register, updated annually
• Finance / Legal & Operational Insurance Program Training

Claims Management

• Manage & update stakeholders quarterly Global Claims Register
• Manage the claims notification process to insurers so that the insurers have sufficient information to investigate claims and monitor the effectiveness of the insurer’s claims handling service
• Manage claims for Business Units, provide regular updates to stakeholders

APAC Risk (effective June 2024)

• Annual Uninsured Risk Review
• Quarterly APAC risk reviews for the APAC business unit and report to ARC (consolidate with CFO reporting)
• Identify new insurable risks within the Business and make recommendations for effective management of the risks. (Risk & Insurance)
• Reviewing existing internal risk reporting processes and recommending changes/improvements where required.
• Identify areas for improved risk management practices within the APAC business unit organisation.
• Policies & Consultants link relevant DRA departments to provide risk management tools / support.

• Lead and manage a team of four members to successfully manage accounts in heavy industries including Transport, Construction, Mining, Equipment Hire, Commercial Builders
• Coordinate team meetings and provide advice to the management regarding resourcing
• Ensure internal technical support for corporate team
• Develop and implement new business structure advice and strategies and coordinate and manage Corporate Clients, Insurance Programs and Claims and Contract Reviews
• Conduct quarterly reviews for both claims and insurance program in a professional manner
• Analyse and research the market to create and introduce marketing strategies (3-year plan), as well as renewal marketing activities
• Prepare technical papers on uninsured exposures in a timely and quality assured manner
• Provide support and assistance to clients with compliance documents for audit purposes, as well as with forecast documents
• Successfully coordinate debtor management to minimise the time between issuing an invoice to a client and collecting payment in full
• Built and managed a $1.5million client portfolio within two years which included driving profitability on accounts
• Additional experience in leading and managing a team
• Provided technical support and direction to ensure career support for both own team and the greater corporate team
• Management of complex claims both my own portfolio and the larger broking business to provide solutions

• Provided advice to the management in relation to resourcing, as well as internal technical support for Corporate Team
• Managed a $2million client portfolio and ensured new business structure advice and support
• Effectively managed Corporate Clients, Insurance Programs and Contract Reviews
• Created marketing strategies (3-5-year plan) and coordinated renewal marketing activities
• Delivered high quality service by providing assistance to clients with compliance documents for audit purposes, as well as with forecast documents
• Coordinated Debtor Management and Claims Management activities in a professional manner
• Successfully managed corporate construction accounts; industries included: Car Manufacturer/Distributor, Dry and Wet Hire of Cranes, Furniture Manufacturer, Fit out, Property Owner, Brick Manufacturer, Engineering, Foam Manufacturer, as well as Foxtel Maintenance and Installation, Air Conditioning Maintenance and Installation, Chemicals, Commercial Builders, Commercial Fit Out, Dry and Wet Hire of Equipment and Heavy Haulage, Commercial Manufacturer of Furniture and Fit Out, Retail Fit Out, Car Distributor and Retailer, Steel Distributor
• Successfully managed construction clients’ programs (size of turnover $1b): Perth Clients: Ausgroup, RCR, KCGM, Asco, Bonnie Rock
• Sydney Clients: BOC, Lampson, BSA, Audi (Corporate), Volkswagen, Microsoft
• Acted as an Insurance Manager for six months to provide assistance with October renewal at Iluka, including: Structuring Cataby Construction placement; Coordinating global risk management, risk transfer and commercial management, as well as National Workers’ Compensation management; Managing Workers’ Compensation Claims and providing advice and assistance with global insurance research
• Performing contractor risk review and ensuring advice to assist in engagement
• Successfully managing daily insurance issues and collating insurance information
• Providing guidance and advice with decision making processes regarding sum insured of assets, limits of liability and appropriate excess levels
• Delivering risk reports to the Iluka Board in a timely and quality assured manner