Tracey Truebig
STAFFORD HEIGHTS,QLD
Summary
Dynamic Senior Payroll Officer with extensive experience at the Department of Education, adept at streamlining payroll processes and enhancing employee relations. Proven expertise in payroll software and exceptional problem-solving skills led to improved accuracy and efficiency in payroll management. Committed to fostering a collaborative work environment while ensuring compliance and confidentiality.
Overview
17
17
years of professional experience
Work History
Senior Payroll Officer
Department Of Education
09.2022 - Current
- Liaised with external auditors to provide necessary documentation and ensure seamless financial reviews.
- Implemented a user-friendly electronic timekeeping system that facilitated more accurate tracking of work hours while reducing administrative burdens on supervisors and managers.
- Trained junior payroll staff members on best practices to maintain consistency within the department.
- Participated in system upgrades and migrations to modernize the company''s approach to managing its workforce compensation needs effectively.
- Streamlined payroll processes by implementing efficient timekeeping and employee data management systems.
- Assisted employees with payroll-related inquiries, ensuring their concerns were addressed promptly and professionally.
- Coordinated resolution of payroll discrepancies.
- Completed payroll accurately and timely to meet employee expectations.
- Updated employee files with new details such as changes in address or salary levels.
- Assisted with recruitment and onboarding of new employees.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Audited timesheets and payroll records for accuracy.
- Processed manual checks for employees in accordance with company policies.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Maintained confidentiality of employee records and payroll information.
- Resolved payroll discrepancies by collecting and analyzing information.
Payroll Officer
Department Of Education
03.2014 - 08.2022
- Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
- Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
- Managed end-to-end processing of bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
- Supported employees during transitions such as promotions or terminations by ensuring proper adjustments were made in their payrolls.
- Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
- Resolved complex payroll issues promptly, maintaining a high level of employee satisfaction.
- Resolved payroll discrepancies by collecting and analyzing information.
- Maintained confidentiality of employee records and payroll information.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Completed payroll accurately and timely to meet employee expectations.
- Updated employee files with new details such as changes in address or salary levels.
- Assisted with recruitment and onboarding of new employees.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Audited timesheets and payroll records for accuracy.
- Processed manual checks for employees in accordance with company policies.
- Reconciled payroll discrepancies and responded to inquiries from employees.
Administrative Officer
Department Of Education
04.2008 - 02.2014
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
Education
Diploma - Information Technology
TAFE QLD
QLD08.2000
Skills
- Payroll software expertise
- Year-end procedures
- Employee relations
- Payroll management
- Payroll software proficiency
- Payroll documentation
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Timekeeping
- E-mail and telephone communication
- Organization and prioritization
- Relationship building
- Microsoft Excel
- Microsoft office
- Team building
- Data entry
- Reporting skills
- Task prioritization
- Payroll reconciliation
- Stress tolerance
- Dependable and adaptable
- Self motivation
- Accurate documentation
- Analytical thinking
- Professionalism
- Payroll processing
- Employment verification
- Wages and deduction calculation
- Period-end reporting
- Record keeping
- Pay adjustments
- Excel proficiency
- Written communication
- Paperwork processing
- Recording data
- Project management
- Performance monitoring
- Filing
- Financial reporting
- Math skills
Timeline
Senior Payroll Officer
Department Of Education
09.2022 - Current
Payroll Officer
Department Of Education
03.2014 - 08.2022
Administrative Officer
Department Of Education
04.2008 - 02.2014
Diploma - Information Technology
TAFE QLD
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