Tracey Wall
Pontville,Australia
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Store Manager
Woolworths Supermarket
03.1985 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Medical Receptionist
Q Scan
Hobart, TAS
05.2024 - 10.2025
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered phones promptly and directed calls appropriately.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Greeted and checked in patients, updating patient information in computer system.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Processed patient payments and scanned identification and insurance cards.
- Called patients to confirm scheduled appointments and obtain additional details.
- Informed patients of financial responsibilities prior to rendering services.
Education
Geeveston District High School
Geeveston, TAS1984
Skills
- Accurate Cash Handling
- Maximizing Profitability
- Corporate Social Responsibility
- Staff Management
- Goals and Performance
- Manage Contracts
- Manage Budgets
- Cost Management
- Store Opening and Closing Procedures
- Order Management
Certification
- Working with Vulnerable People
Reference
- Nannette Rose
Operations Manager Vic/Tas
Ph. 0418 176967
Reference
- Sue-Ellen Mann
Former Clerical Manager
Q Scan
ph. 0419 882939
Timeline
Medical Receptionist
Q Scan
05.2024 - 10.2025
Store Manager
Woolworths Supermarket
03.1985 - Current
Geeveston District High School
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