- Gardening
- Gym Workouts
- Yoga
- Growing herbs, vegetables, or fruits in home gardens
- Watching Movies and TV Shows
Tracey Wells
Gulliver ,Townsville
Summary
Accomplished Intake and Transition Facilitator , adept in marketing and community networking, significantly enhanced program visibility and client success rates. Leveraging exceptional communication and problem-solving skills, established vital employer relationships and improved client job satisfaction. Demonstrated professionalism and organizational prowess, contributing to impactful team and client achievements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Intake and Transition Facilitator
Mylestones Solutions
06.2022 - 09.2024
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Achieved notable improvement in team cohesion, guiding groups through conflict resolution exercises.
- Improved client satisfaction by tailoring facilitation techniques to meet diverse group needs.
Employment Support Worker
Mylestones Solutions
11.2021 - 06.2022
- Promoted harmonious working climate to boost morale and productivity.
- Leveraged team exercises, group discussions and videos to instruct participants.
- Implemented team feedback to recommend corrective action to senior leadership.
- Processed new hires, transfers, and separations.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Provided guidance on employment laws and regulations, ensuring company compliance and reducing legal risks.
- Managed grievance procedures effectively, maintaining transparency and confidentiality throughout the process.
- Developed and implemented policies for fair treatment of employees, promoting a positive work environment.
- Enhanced employee relations by overseeing conflict resolution processes and mediating disputes.
- Served as a trusted resource for employees seeking advice or support regarding workplace issues, fostering trust and confidence in the organization.
- Collaborated with management teams to address employee concerns and facilitate open communication.
- Assisted with recruitment efforts by developing job descriptions that accurately reflected role expectations and promoted diversity within the applicant pool.
Intake Officer
Mylestones Employment
06.2020 - 11.2021
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Mentored new hires, sharing insights gained from years of experience and contributing to their successful integration into the team.
- Enhanced staff training materials, increasing proficiency in handling complex intake scenarios.
Job Development Officer
Mylestones Employment
01.2013 - 11.2021
- Maintained detailed case records for each participant, tracking progress towards individual goals and assisting with necessary adjustments as needed.
- Enhanced job seeker satisfaction by providing personalized career guidance and support.
- Increased program visibility through public speaking engagements at local schools, conferences, and community organizations.
- Boosted client confidence during job search by offering comprehensive skill assessments and constructive feedback on their progress.
- Identified potential barriers to employment, implementing targeted interventions to improve client success in securing jobs.
- Established strong relationships with local employers to create new job opportunities for program participants.
- Provided ongoing support for employed clients, ensuring stable work retention and fostering professional growth.
- Cultivated rapport with community partners by attending networking events, establishing a broad referral network that expanded access to services for clients in need of assistance.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Worked with vendors to customize courseware to accommodate business needs.
Restaurant Supervisor
Jupiters
06.2008 - 06.2013
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Education
Frontline Managment Trainer And Assessor
TP Human Capital
Townsville, QLD09-2005
Skills
- Marketing
- Community networking
- Documentation and reporting
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Task prioritization
- Professionalism
Certification
- 2020 Complaints Management-Mylestones Employment
- Conflict Resolution-Mylestones Employment
- NDIS Employment Module-Mylestones Employment
- NDIS Finding and Keeping A Job. -Mylestones Employment
- NDIS Modules -NDIS Plans.
- Schedule of Supports Training -Document of Funding from Participants NDIS /Pace Plan
Interests
Timeline
Intake and Transition Facilitator
Mylestones Solutions
06.2022 - 09.2024
Employment Support Worker
Mylestones Solutions
11.2021 - 06.2022
Intake Officer
Mylestones Employment
06.2020 - 11.2021
Job Development Officer
Mylestones Employment
01.2013 - 11.2021
Restaurant Supervisor
Jupiters
06.2008 - 06.2013
Frontline Managment Trainer And Assessor
TP Human Capital
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