Tracey Whitford

Dynamic quality assurance leader with extensive experience at CSNSW, driving strategic improvements and compliance across correctional operations. Proven expertise in project management and team leadership, delivering impactful insights that enhance service delivery. Adept at fostering collaboration and developing policies that align with organizational goals, ensuring continuous improvement and operational excellence.

• Lacey, McMillan, A/Director, Quality Assurance, Lacey.McMillan@correctiveservices.nsw.gov.au, 0477 217 616, CSNSW
• Joshua, Sampson, Chief of Staff, Office of the Commissioner, Joshua.Sampson@correctiveservices.nsw.gov.au, 0428 161 870, CSNSW

*Contributed to CSNSW’s audit response on Support for First Nations People in Custody and Post Release, developing culturally responsive recommendations to reduce recidivism., Completed multiple operational and thematic reviews across custodial and community environments, delivering evidence-based findings and recommendations to enhance service delivery., Led the 2018 national revision of the Guiding Principles for Corrections in Australia, a Corrective Services Administrators Council initiative., Designed and delivered the CSNSW Culture Program, including the Commissioner’s campaign ‘Our Culture, Our Future… Ours to Create’, intranet platform My Workplace, and over 50 workplace resources., Conducted risk assessments of Service Specifications for Public Correctional Centres, identifying operational gaps and improvement opportunities., Authored Annual Reports for the Quality Assurance Directorate and Private Correctional Centres, consolidating strategic insights and performance outcomes., Developed practical guides, frameworks, and toolkits to support consistent quality assurance practices across CSNSW.

2022 - Directors Commendation for dedication and service to the Operational Performance Review Branch through an outstanding work ethic which contributed to the delivery of CSNSW strategic outcomes., 2022 - Assistant Commissioners Commendation for commitment to service and professionalism in my position as Project Manager within the CSNSW Culture Program Team with vital contributions to CSNSW continuing to build safe, inclusive and respectful workplaces that support our people to succeed., 2019 - Commissioners Commendation for leading the 2018 revision of the ‘Guiding Principles for Corrections in Australia (and initiative of the Corrective Services Administrators Council).

• 2022 - Directors Commendation for dedication and service to the Operational Performance Review Branch through an outstanding work ethic which contributed to the delivery of CSNSW strategic outcomes.
• 2022 - Assistant Commissioners Commendation for commitment to service and professionalism in my position as Project Manager within the CSNSW Culture Program Team with vital contributions to CSNSWcontinuing to build safe, inclusive and respectful workplaces that support our people to succeed.
• 2019 - Commissioners Commendation for leading the 2018 revision of the ‘Guiding Principles for Corrections in Australia (and initiative of the Corrective Services Administrators Council).=

• Project and Leadership Training
• Time management and prioritisation
• What does success look like?
• Reframing our thinking
• Lead and Manage Team Effectiveness
• Lead Effective Workplace Relationships
• Workplace Leadership
• Women in Leadership
• Governance, Risk, and Compliance
• Doing the Right Thing - Workplace Ethics
• Conflicts of Interest
• Managing Complaints and Feedback
• Corruption Prevention for Managers - ICAC
• Risk Principles in Practice - Everyone’s a Risk Manager
• Policy and Legal Frameworks
• GIPA: How to Comply
• Legal Aid Sentencing Reforms Training
• Understanding the Grievance Process
• Strategic Thinking and Communication
• Engaging communication
• NSW IPAA - Writing skills
• Plain English Foundation - In-depth report writing
• Six Hats Thinking - Edward de Bono
• Fact Finder: Introduction to Fact Finding Investigations - ICAC
• National Justice Symposium
• Contract and Procurement
• Supplier and Contract Manager Essentials