Summary
Overview
Work History
Skills
References
Timeline
Generic

Tracey Whitwell

REEDY CREEK,Queensland

Summary

I am a highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Very reliable and punctual team member who possesses an excellent work ethic with more than 20 years experience in customer service.

Overview

22
22
years of professional experience

Work History

Sales Associate Specialist

Wallace Bishop Jewellers
11.2008 - Current
  • Engaged in a professional and friendly manner with customer to better uncover individual needs.
  • Increased sales and customer satisfaction through personalized servicing.
  • Managed a wide variety of customer service and administration tasks to resolve customer issues promptly and efficiently.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
  • Developed strong rapport with customers and created positive impression of business.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Retail Store Manager

Cruise Clothing PTY LTD
04.2001 - 10.2007
  • Managed store organization, maintenance, and purchasing functions.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Skills

  • Cheerful, energetic and caring
  • Highly motivated and organised
  • Superior communication skill
  • Exceptional Customer Service
  • Sales expertise
  • Engaging with Diverse Customers
  • Perfect attendance record
  • Results/Outcome Driven
  • Mentoring / training new staff
  • Willingness to train and learn

References

PROFESSIONAL REFERENCE

Tracey Jackson

Manager, Wallace Bishop Jewellers

0488 000 699


PROFESSIONAL REFERENCE

Leanne Armitage

Assistant Manager, Wallace Bishop Jewellers

0408 080 805


CHARACTER REFERENCE

Jeff Robinson

Personal Friend

0425 200 003

Timeline

Sales Associate Specialist

Wallace Bishop Jewellers
11.2008 - Current

Retail Store Manager

Cruise Clothing PTY LTD
04.2001 - 10.2007

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Tracey Whitwell