Tracey Williams
Boondall,QLD
Summary
I am an organised and highly motivated professional, eager to apply the skills I’ve developed across various roles while continuing to grow and learn. I thrive in both team environments and when working independently. I bring a respectful and compassionate approach to my work and enjoy taking on new challenges.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Wood enterprises
Brisbane , Qld
06.2024 - Current
- Respond to customer inquiries via phone, email, and chat, providing accurate information on products and services.
- Deliver high-level customer service, resolving complaints promptly and professionally.
- Coordinate pick-up and drop-off of damaged goods, including documentation and communication with couriers.
- Process customer payments and handle billing queries accurately and efficiently.
- Lodge and manage claims for damaged goods, incorrect pricing, and order discrepancies.
- Track orders end-to-end to ensure timely and accurate delivery.
- Maintain comprehensive records of customer interactions, transactions, and feedback for audit and service improvement.
- Support product selection, returns, exchanges, and technical issues with a solution-focused approach.
Baker
Coles Lutwhyche
Brisbane, Qld
10.2023 - 06.2024
- Finished baked goods with glazes, icings and other toppings.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
Baker
Coles Kedron
Kedron, Qld
09.2017 - 10.2023
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Performed daily inspections of ovens, mixers, and dough sheeters, ensuring they are clean and functioning properly.
- Checked dough for proper consistency, adding more flour if needed.
- Merchandised food and garnishes for serving presentation.
- Inspected products for quality assurance before display.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Monitored cooking completion times for efficient use of ovens and other equipment.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Dog Groomer
Hairy Barkers Dog Grooming
Brisbane, Qld
07.2021 - 01.2023
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Handled cash transactions accurately when accepting payment from customers.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Researched new trends in dog grooming industry to stay up-to-date on best practices.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Performed minor medical procedures such as gland expression and flea treatments.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Delivered excellent service to pet owners to drive repeat business.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Bathed and groomed pets using gentle techniques.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Played with dogs and cats to maintain socialization and reduce stress.
Dog Bather
Shear Designs
Brisbane, Qld
10.2020 - 05.2021
- Toweled off pets after baths to remove excess water from fur coat.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Performed dog brushing services including dematting and flea treatments.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Assisted in bathing dogs that were difficult to handle or had special needs.
- Cleaned and sanitized tubs, tools, and equipment after each use.
- Monitored animals for signs of distress or discomfort during bath time.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Head Baker
Coles Newmarket
Newmarket, QLD
07.2013 - 08.2017
- Ordered ingredients and equipment needed for daily baking tasks.
- Checked dough for proper consistency, adding more flour if needed.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Inspected products for quality assurance before display.
Bakery Manager
Woolworthes Australia
Caboolture South, QLD
01.2013 - 07.2013
- Delegated work to staff, setting priorities and goals.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Created cost-effective strategies to reduce waste while increasing productivity levels.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained, managed and motivated employees to promote professional skill development.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
Bakery 2IC
Countdown Hornby NZ
01.2010 - 01.2013
- Participated in team meetings, making appropriate suggestions to drive production and alleviate project issues.
- Prepared doughs and batters for sweetbreads such as croissants, buns, cakes, muffins and other pastries.
- Kept track of inventory levels of ingredients used in sweetbread recipes.
- Identified potential problems during the baking process before they occurred.
- Cleaned work surfaces, utensils, equipment, appliances, and tools after use.
Bakery Manager
Lincoln New World NZ
01.2009 - 01.2010
- Delegated work to staff, setting priorities and goals.
- Managed budgeting activities such as forecasting costs, setting prices and controlling expenses.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Apprentice Baker/ Qualified Baker
Countdown Northlands NZ
01.2006 - 01.2009
- Followed sanitation guidelines to maintain a clean work area at all times.
- Combined ingredients by hand and with electric mixing equipment.
- Provided assistance to more experienced bakers on special orders or complex tasks.
- Cut and shaped dough for rolls, bread and various pastries.
- Blended ingredients and mixed dough, following recipes.
- Met with customers to discuss needed bakery items and take orders.
- Observed safety protocols while operating ovens, mixers, grinders, proofers, sheeters and other machinery.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
Education
Intensive Bathing And Grooming Course - Dog Grooming
Groomers Academy Qld
Sunshine Coast, QLD09-2020
Christchurch Polytecnic
01.2005
Lincoln High School
New Zealand12-2004
Skills
- Cake Decorating
- Solid Problem Solver
- Sourdough Bread Making
- Recipe-Based Cooking
- Batter and Filling Preparation
- Stock Rotation
- Cake Personalization
- Active Listener
- Quality Control
- Food Safety and Sanitation
- Weights and Measures
- Paw Pad Care
- Breed and Species Knowledge
- Verbal and Written Communication
- Relationship Building
- Customer Service
- Safety Procedures
- Grooming and Bathing
- Disease Prevention
- Animal Care
- Stocking and Receiving
- Problem-Solving
- Teamwork and Collaboration
- Retail Store Operations
- Truck Unloading
- Stock Replenishment
Health
Excellent, non-smoker
Telephone Number
0406941780
Education Achievements
- Certificate in Baking Level 3 (2009)
- Certificate in Baking CPIT Level 1 & 2 (2006)
- NCEA Level 2 Certificate (2002)
- NCEA Level 1 Certificate (2001)
- National Certificates in Hospitality & Tourism Level 2 (2001 - 2002)
- Food & Beverage standards 14425, 14462, 15919 (2001-2002)
- Drama Certificates from Trinity Collage London (1995 - 2000)
Personal Information
- Date of Birth: 13/05/1986
- Nationality: New Zealand
- Driving License: Open Licence
References
- Julie Lovell 0450 717 883
- Andrea Yiannakis 0410 652 905
Hobbies and Interests
- Music
- Family & Friends
- Pets
- Exercise
- Travel
Timeline
Customer Service Representative
Wood enterprises
06.2024 - Current
Baker
Coles Lutwhyche
10.2023 - 06.2024
Dog Groomer
Hairy Barkers Dog Grooming
07.2021 - 01.2023
Dog Bather
Shear Designs
10.2020 - 05.2021
Baker
Coles Kedron
09.2017 - 10.2023
Head Baker
Coles Newmarket
07.2013 - 08.2017
Bakery Manager
Woolworthes Australia
01.2013 - 07.2013
Bakery 2IC
Countdown Hornby NZ
01.2010 - 01.2013
Bakery Manager
Lincoln New World NZ
01.2009 - 01.2010
Apprentice Baker/ Qualified Baker
Countdown Northlands NZ
01.2006 - 01.2009
Intensive Bathing And Grooming Course - Dog Grooming
Groomers Academy Qld
Christchurch Polytecnic
Lincoln High School