Tracey Young
Caulfield North
Summary
I am an accomplished Early Childhood Director and more recently rejoined the work force after some time off as a Maternity leave cover as an enrolments officer at a community run childcare centre.
During my time working in the industry I have overseen record management and had clear communication to increase enrolments and foster a culture of inclusion. My knowledge in regulatory compliance and collaborative teamwork significantly enhanced community engagement and operational efficiency, showcasing a commitment to excellence in early childhood education.
My time at Bubup Womindjeka has reignited my passion to be working in the administration side of Children's Education and Care. I enjoyed working as part of a team and working closely with the families and children was extremely fulfilling.
I believe we are all growing and learning and am very excited to share my knowledge and gain more as I go.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Enrolment Officer
Bubup Womindjeka Family Childrens Centre
08.2024 - 02.2025
- Maintained all existing enrolments. Managed all new enrolments from waitlist enquiries (Council waitlist system) and phone enquiries, tours of the centre, setting up CCS enrolments and assisting with the orientations of all new families.
- Assisted Families with CCS and supported them in setting up through My Gov.
- Managed all phone enquiries
- Completed all tours of the centre and Kindergarten
- Worked closely with Council integration team to assist vulnerable families attend
- Worked closely with business manager in maintaining family accounts. The service used XPLOR for all bookings and account payment.
- Assisted families with ACCS filed applications on there behalf. Worked closely with external services to assist our vulnerable families access the support they needed
- Worked as part of the leadership team to support the educators, children and families in our community.
- Booked all new children into the centre for start of 2025 and ceased the families bookings who were leaving the centre.
- Input accurate payment, contact and attendance details and managed reports in Xero.
- Maintained the centres self managed Kindergarten Waitlist
- Maintained the Early Years Program Waitlist working with local council and their software system
- Maintained detailed and accurate records between multiple databases and programs.
- Input accurate payment details and managed reports in XPLOR.
- Provided exceptional customer service to families throughout the entire enrollment process, addressing concerns and answering questions promptly.
- Ensured compliance with federal regulations governing privacy rights during the admissions process.
Early Childhood Director/Proprietor
Roseberry House Early Learning Centres
03.1995 - 10.2019
- Increased enrolments through targeted marketing efforts and community outreach initiatives.
- Promoted a culture of inclusion through mentoring, professional development and creating a space where all our families felt part of our community
- Maintained accurate documentation surrounding licensing requirements ensuring all necessary paperwork is up-to-date.
- Completed many Accreditation visits and achieved high ratings
- Worked as a Validator in the early Years of The NQF
- Fostered positive relationships with families and Team.
- Improved overall learning experiences by developing and implementing comprehensive early childhood curriculum.
- Streamlined communication with parents by establishing effective channels for updates, concerns, and feedback.
- Created safe, engaging learning environments by adhering to strict health and safety guidelines for students, staff, and facilities.
- Managed payroll (XERO)
- Developed and maintained Rosters
- Managed Phone enquiries
- Collaborated with local schools to ensure smooth transitions for preschool graduates entering kindergarten classes.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Kindergaten Teacher
Little Folks Childcare Centre
12.1992 - 03.1995
- Built positive relationships with children and families for safe, trusted learning support.
- Enhanced room management by establishing clear expectations, rules, and routines.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
- Moved a family day care setting to a 4 Year high Quality accredited Centre, streamlined the centres services including setting up staff rosters
- Increased parent involvement through regular communication, parent-teacher conferences, and workshops.
- Recognized children's physical, emotional and social needs for personalized support.
- Integrated children wit Additional Needs onto our program
Childcare Assistant
Trafalgar Road Childcare Centre (Camberwell Counci
01.1989 - 03.1991
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
Education
Diploma of Education - Early Childhood Education
Melbourne University
Parkville, VIC11-1992
Skills
- Records Management
- Clear Communication Skills
- Culturally Inclusive Design
- Regulatory Compliance Oversight
- Effective Interviewing Techniques
- Admissions Coordination
- Collaborative Team Player
- Effective Problem Resolution
- Effective Time Management
- Effective Communication Skills
- Effective Conflict Resolution
Certification
- First Aid Certification
- CPR Certification
- Food Handlers Certifucation
- Online Mandatory Child Protection Training
- working With Children Check
- National Police Check
- Victorian Driver's License
Languages
English
Native or Bilingual
Timeline
Enrolment Officer
Bubup Womindjeka Family Childrens Centre
08.2024 - 02.2025
Early Childhood Director/Proprietor
Roseberry House Early Learning Centres
03.1995 - 10.2019
Kindergaten Teacher
Little Folks Childcare Centre
12.1992 - 03.1995
Childcare Assistant
Trafalgar Road Childcare Centre (Camberwell Counci
01.1989 - 03.1991
Diploma of Education - Early Childhood Education
Melbourne University
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