Tracey Zelukovic
Orange
Summary
Professional with strong background in job placement and career development. Expertise in identifying and matching candidates with suitable opportunities, fostering team collaboration, and driving successful outcomes. Known for adaptability, effective communication, and problem-solving skills. Proven ability to build relationships and achieve results in dynamic environments.
Experienced with identifying and matching candidate skills to job requirements. Utilizes effective communication and interpersonal skills to foster relationships between employers and job seekers. Track record of successful job placements through strategic planning and collaboration.
Overview
22
22
years of professional experience
Work History
Job Placement Specialist
Joblink Plus
04.2024 - Current
- Enhanced client employability by conducting thorough assessments and identifying suitable job opportunities.
- Advised clients on appropriate attire for interviews based on industry standards, increasing presentation confidence.
- Increased successful placements with customized employment plans tailored to clients'' needs and goals.
- Developed strong relationships with local employers, identifying potential job opportunities for clients.
- Provided ongoing support for placed clients, ensuring satisfaction for both employer and employee.
- Maintained detailed records of client progress and outcomes, utilizing data to inform program improvements and report successes.
- Reduced time spent on administrative tasks by developing an organized system for managing client files and documentation.
- Managed a diverse caseload of clients, addressing individual barriers to employment through targeted support services.
Customer Service Manager
Woolworths Supermarket
07.2019 - 04.2024
- As a Customer Service Manager, I'm running the Front End and Online. I have about 45 Team Members that I manage. As a CSM I help customers get through the checkouts and also getting there online orders.
- I have excellent customer service and also when we have a difficult customer I can diffuse the situation so it doesn't get out of hand.
- Every Tuesday I have to do our rosters for the following week and I get a high percentage for them in our zone, which is a great achievement.
- I help in online also by doing the customers shopping and helping my team members when needed.
- When I started at Woolworths I was the Office Manager which I was doing wages, handling money and compliance for Woolworths.
Supervisor
Taxi Call Centre
05.2016 - 07.2019
- Answering phone calls for taxi's around Australia and putting the jobs in for them.
- I was supervising staff of around 15 team members and also managing the Taxi service around Australia.
- It was 24/7 running operation.
- Had to do wages and rostering every week.
Owner
Greengate Supermarket
08.2010 - 11.2016
- I owned a corner store called Greengate Supermarket.
- I was doing all the accounting side, ordering and paying.
- It was a family business so I didn't have any staff.
Customer Service Manager
Commonwealth Bank
03.2003 - 11.2010
- I was a Customer Service Manager, I was running the tellers area at Commonwealth Bank.
- Handling customers and money.
- I did start to learn Home Loans but didn't finish course due to buying Greengate Supermarket
Education
Certificate 3 - Accounting
TAFE
12.2012
Business Administration Cert 2 - Admin
TAFE
01.2001
Skills
- Excellent Customer Service
- Rostering and Wages
- Team Player
- Running a Team
- Always up for a challenge
- Employer engagement
- Client relationship building
- Resume development
- Networking strategies
- Time management
- Recruitment strategy development
- Recruiting and sourcing
- Administrative skills
Timeline
Job Placement Specialist
Joblink Plus
04.2024 - Current
Customer Service Manager
Woolworths Supermarket
07.2019 - 04.2024
Supervisor
Taxi Call Centre
05.2016 - 07.2019
Owner
Greengate Supermarket
08.2010 - 11.2016
Customer Service Manager
Commonwealth Bank
03.2003 - 11.2010
Business Administration Cert 2 - Admin
TAFE
Certificate 3 - Accounting
TAFE
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