Tracey Vu

Woolworths Group is a leading retail entity in Australia and New Zealand, overseeing prominent brands such as Woolworths, Big W, and Countdown, with a 2020 revenue of A$63.67 billion.

• Business and Technical Analysis: Proficient in gathering comprehensive business requirements to drive product development and enhancement initiatives. Collaborate closely with product owners to articulate business needs into actionable service specifications, working alongside architects to devise logical technical processes. Skilled in designing and documenting processes and workflows, providing insightful recommendations to enhance operational efficiency.
• Reporting and Analysis: Demonstrate expertise in developing and monitoring Service Performance metrics to optimize service quality and cost-effectiveness. Analyze service quality trends and recommend improvements to drive continuous enhancement. Responsible for the development and maintenance of structured portfolio reporting encompassing commercial, financial, risk, and product domains.
• Product Analysis: Conduct in-depth analysis of service performance, availability, usage, and other operational metrics. Proficient in service analysis, including service costing, pricing, and benchmarking. Provide support to product owners in the development and maintenance of the service catalogue, as well as in managing and reporting product risk.
• Commercial and Financial Operations: Assist in developing business cases aligned with service objectives. Collaborate closely with IT Finance to support the budgeting process. Facilitate the approval and acquisition of external services, and manage contract administration tasks such as maintenance contract review, license true-up, and resource unit accounting.

Westpac Banking Corporation, an esteemed Australian multinational banking and financial services firm, achieved an operating income of A$21.65 billion in 2023.

• Enhanced business analytics processes by streamlining data collection and interpretation methods.
• Define and execute required activities, including stakeholder engagement, to source the relevant information to understand and assess a problem and recommend an accepted solution.
• Identified, analysed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts through PowerBI.
• Devised a retention dashboard for the outbound campaign, offering a comprehensive overview of Westpac Group's customer contact strategy efficacy in retention.
• Analysed and reported on critical mortgage metrics to instigate change and optimize data, processes, policies, and portfolios.
• Focused on delivering analytics and insights on the Home Loans portfolio to drive profitable growth and improve market share.
• Supported tasks related to SharePoint development and application maintenance.
• Identified bugs in data collection or reporting and investigated root causes by using Teradata.

Inghams Enterprises is the foremost integrated poultry producer, servicing restaurants, and distributing foodservice products across Australia and New Zealand. With a workforce of over 8,000 employees, Inghams Enterprises achieved an annual revenue of $2.61 billion (AUD) in 2020.

• Acted as the primary liaison for day-to-day execution of Master Data Management (MDM) related service tasks.
• Managed and maintained master data across various lines of business to align with MDM goals and objectives.
• Ensured processing data adheres to MDM Governance and agreed-upon data quality standards.
• Analysed and resolved existing issues related to List Price and Promo Price records, identifying data elements contributing to failures via Business as Usual (BAU) systems.
• Coordinated and support internal teams and Prospecta in User Acceptance Testing (UAT) activities.
• Ensured proper authorisation and approval of master data maintenance requests by relevant data stewards and owners.
• Collaborated with the Data team in internal audits pertaining to the quality of the Master Data Optimization (MDO) system.
• Worked with internal IT teams and Prospecta to investigate data-related issues in downstream applications.
• Assisted in maintaining business rules to ensure their active and effective use within the MDO system.
• Participated in the Data Migration process (SAP project) by cleansing data, auditing master data, and ensuring compliance with naming and address standards.
• Cultivated relationships with business users, data owners, planning teams, and other stakeholders to resolve issues associated with MDM Governance.

• Oversaw multiple workstreams for routine and special projects concurrently utilizing Jira, Confluence, Teams, and SharePoint.
• Collaborated with project owners and team members to establish project goals and schedules.
• Implemented project management controls and documentation using Jira and Confluence.
• Introduced change improvement plans to ensure process alignment with specific goals and initiatives within the management office.
• Developed and maintained a comprehensive understanding of each project, including scope, pricing, vendors, and other pertinent details.
• Provided support to the IT Management team and Project Managers to ensure the delivery of high-quality projects and effective communication with all project stakeholders.
• Managed IT budgets, procurement, and contract administration tasks, including raising purchase orders, cost management, and collaboration with finance team and external vendors.
• Assisted the Finance team with reporting, including budgeting, reconciliation, and accruals for the IT Department.

Key Achievements:

• Saved more than 500k for IT Department in the first 6 months.
• Won principal award in 2020.

Key Achievements:

• Increased Profit Before Interest and Tax (PBIT) by 4% within one year through restructure of business line.
• Nominated in the category of Service Champion of the year during the Annual Star Award 2019.

Key Achievements:

• Won the Industry Leader Award 2018 from The Hotel School – Sydney & Melbourne.
• Held various assessment centres with Tafe NSW, ICMS and The Hotel School.
• Successfully initiated and executed the Staff Casual Pool project in Sydney and Melbourne.