TRACI COATES

Work History

- Maintained energy, enthusiasm and positivity in fast paced environment

· Showed excellent customer service skills while serving guests in the retail shop, friendly, courteous and helpful

- Performed cash balancing for the till

· Worked POS software, handled cash and operated Eftpos machine in retail shop

- Greeted customers, helped locate merchandise, and suggested suitable options.

- Restocked retail floor, ensured shelves were well organised

- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customer

· 100% attendance record and showed up on time

- Worked flexible hours; night, weekend, and holiday shifts

- Opened and closed the park when required

· Used effective communication skills to educate guests through talks on flora, fauna, habitats and local culture to enhance visitor experience

· Self-reliant research done to provide accurate information and to answer questions correctly.

· Demonstrated critical thinking to break down problems, evaluate solutions and make decisions as frequently unsupervised

· Ensured safety of visitors

• Used effective communication skills to educate guests from diverse cultures about camel traits and history, area wildlife, flora and fauna and regional history.
• Used teamwork to carry out day-to-day farm duties, maintain facility cleanliness and provide animal care according to directions of owner.
• Self-reliant research done to provide accurate information and to answer questions correctly.
• Maintained energy, enthusiasm and positivity in fast paced environment.
• Showed excellent customer service skills while serving nibbles, drinks and alcoholic beverages post tour and engaged in conversation with each guest to ensure enjoyable experience.
• Worked flexible hours; night, weekend, and holiday shifts.
• Demonstrated critical thinking to break down problems, evaluate solutions and make decisions as frequently unsupervised.
• Ensured safety of visitors and administered first aid.
• Maintained camel's safety and optimal health / administered first aid as directed by owner.
• 100% attendance record and showed up on time.
• Handled cash and operated Eftpos machine in retail shop.
• Showed excellent interpersonal skills while entertaining guests during transport in 13 passenger bus.
• Operated 45HP tractor with rear hydraulic forks and 3 in 1 bucket.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Performed same duties and demonstrated same characteristics as Pyndan Camel Tracks position with larger volume business.
• Provide introductory speech and entertaining safety talk about how to get on and off safely.

• Demonstrated flexibility, problem solving, teamwork, excellent communication and time management skills performing teacher duties in remote indigenous schools.
• Showed culturally appropriate behaviour within indigenous communities and whilst interacting with parents and relatives.
• Built strong relationships with students and staff members within short time frame.
• Proved successful working in high pressure environments.
• Taught full-time 1-2 month contracts in remote indigenous schools for PP to Year 12 students.
• Excellent research skills to create engaging lesson plans.
• Fostered student curiosity and interest through creative hands-on activities.
• Upheld classroom routines to support student environments and maintain consistent schedules.

• Same duties performed as with Flying Squad Relief Teacher within permanent remote position.
• Planned logistics and carried out week-long excursion for high school students on 'Bird Week' held at Matuwa Indigenous Protected Area and Research Centre.
• Managed The Gold Fish Cafe' 1-2 days per week, cafe' open to public offering work experience for high school students.

• Showed drive, dedication and positive outlook to build small business from ground up.
• Ensured safety of students while teaching private and group lessons to adult and children of varying levels and backgrounds at private facilities/ farms.
• Demonstrated excellent communication and customer service skills, enthusiasm, high energy and positive approach to instruction..
• Worked evenings, weekends and holidays.
• Ensured safety of animals while training privately owned horses and ponies.
• Evaluated and revised lesson plans to achieve optimal student learning and enjoyment.

• Demonstrated high energy, enthusiasm and positivity to instruct private/ group lessons, camp programs and guided group trail rides including on weekends, evening and public holidays.
• Utilised excellent customer service and communication skills to offer enjoyable experience/ educate guests from diverse cultures about area wildlife, flora and fauna.
• Showed effective teamwork to carry out daily tasks like farm maintenance, facility cleanliness and animal care as directed by owner.
• Demonstrated problem solving and working well under pressure.
• Evaluated and revised lesson plans to achieve optimal student learning and enjoyment.
• Managed farm in absence of owner and regularly worked unsupervised.
• Kept safety of horses and clients and horse's optimal health top priority.
• Trained clients' horses and farm horses expertly and communicated progress to owners.
• Used first aid knowledge to manage injuries.
• Utilised expert communication skills to manage bookings and payments.

• Same duties as Chief Instructor/Trainer Forge Farm position

• Same duties as previously listed

• Chosen for position from pool of 500 applicants.
• Utilised enthusiasm, excellent communication skills and customer service to provide lessons, guided island rides and camp programs for children and adults from diverse cultures, many high-profile customers.
• Acting Manager of Equestrian Centre two months per year while manager was on leave including supervising two staff.
• Demonstrated making connections and interpersonal skills to promote stable activities while attending weekly island-wide cocktail party.
• Managed bookings and payments from clients
• Maintained optimal health and safety and clean environment for horses and guests.
• Utilised first aid knowledge to treat wounds and ailments for horses as no vet on island,
• Always put safety of horses and riders first.

• Demonstrated dedication, positivity, high energy, adaptability and perseverance in developing successful 14-year business from ground up consisting of lesson program with 50 weekly students, 10-week summer camp program, additional yearly camp programs, organising horse shows, training privately owned horses, selling of retrained horses and 30 boarded horses.
• Utilised excellent communication skills, successful management style, and connection building to source new clients and maintain current client base.
• Demonstrated ability to work in high pressure situations utilising problem solving and critical thinking,
• Increased sales with creative marketing.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Transported horses extensively driving Dodge Ram 3500 manual transmission and 10 metre gooseneck float.