Summary
Overview
Work History
Education
Skills
Timeline
Generic

Traci Ward

Murrumbateman,New South Wales

Summary

Accomplished at the University of Canberra, have provided professional executive support with extensive experience in high-level administrative roles. Known for effective coordination and ability to handle confidential matters with discretion, team collaborations, adaptable to changing needs, and reliability. Proficiencies include administrative management, scheduling, budgeting, and staff coordination, outstanding effective communication, problem-solving, and organisational skills.

Leveraged strong decision-making and exceptional organisation skills, specialising in calendar/meeting management, travel coordination/administration, and project support fostering a culture of mutual respect, a proactive approach to streamline operations and fortified interdepartmental communications, embodying professionalism and meticulous attention to detail, demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments and always eager to contribute to team success and further develop professional skills.

Highly focus on team collaboration and adaptability, ensuring operational efficiency and goal achievement. Experienced with office administration, including managing daily operations and ensuring smooth workflows. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving.

Demonstrated professionalism, mature reliable worker with high standards and results-driven approach, prepared for roles of Executive Assistant/Office Manager.

Highly dependable, ethical and reliable. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

25
25
years of professional experience

Work History

Executive Assistant to Director/Office Manager

University of Canberra
08.2019 - Current
  • Managed complex calendars for Directors and staff to facilitate efficient scheduling and meeting planning.
  • Coordinated domestic and international travel arrangements, ensuring seamless logistics for Director and staff members attending domestic and international conferences.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Served as a liaison between departments to facilitate effective communication throughout the university.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
  • Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
  • Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
  • Updated and maintained confidential databases and records.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Executive Assistant to the Director/Office Manager

University of Canberra
07.2016 - 08.2019
  • Managed directors and team calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Coordinated travel arrangements for the director and staff members to ensure timely arrivals and seamless experiences during business trips domestic and internationally.
  • Processed travel expenses and reimbursements for the director and staff members.
  • Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Liaised with internal and external stakeholders, fostering strong relationships between the director and key contacts.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Collaborated with other executive assistants within the organization to share best practices and streamline processes across departments.
  • Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
  • Provided support during board meetings by preparing agendas, taking minutes, and distributing follow-up materials to attendees.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Updated and maintained confidential databases and records.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

Executive Assistant to the Director

University of Canberra
06.2015 - 07.2016

SECONDMENT POSITION FOR 12 MONTHS

Job Skills as in above work history

Finance Officer

University of Canberra
03.2012 - 06.2015
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Performed banking, business administration and financial tasks.
  • Streamlined financial processes for increased efficiency and accuracy in reporting.
  • Collaborated effectively with cross-functional teams to achieve shared financial goals and objectives.
  • Implemented new accounting software system resulting in improved automation and streamlined workflows.
  • Prepared monthly, quarterly and annual reports.
  • Developed strategic plans for day-to-day financial operations.
  • Utilized financial software to prepare consolidated financial statements.

Bank Reconciliation Officer

University of Canberra
05.2010 - 03.2012
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Performed banking, business administration and financial tasks.
  • Streamlined reconciliation procedures by identifying inefficiencies and implementing process improvements.
  • Supported system upgrades and software implementation projects, contributing to seamless transitions with minimal disruption to daily operations.
  • Championed data integrity efforts by rigorously adhering to company standards and regulatory requirements when conducting bank reconciliations.
  • Reduced discrepancies in financial statements by diligently tracking and resolving outstanding items.
  • Prepared comprehensive reports for management's review, highlighting key findings from completed reconciliations.
  • Contributed to policy development initiatives, establishing guidelines for effective bank reconciliation processes within organisation.
  • Maintained strong relationships with banking partners, facilitating clear communication channels for swift resolution of issues.
  • Ensured timely completion of monthly bank reconciliations, adhering to strict deadlines for financial reporting purposes.
  • Achieved higher accuracy in bank reconciliations through meticulous attention to detail and thorough review processes.
  • Assisted auditors during annual reviews by providing accurate documentation and addressing their inquiries promptly.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Input financial data and produced reports using Finance One.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Streamlined daily reporting information entry for efficient record keeping purposes.

Office Manager/Receptionist/Coach

Canberra City Gymnastics Club
01.2000 - 11.2010
  • Manage class bookings and payments
  • Scheduling of classes and coaches
  • Coached range of gymnastic classes for students aged 2 to 18 years
  • Invoicing of outstanding fees
  • Entering gymnasts information into Gymnastics Australia Data system
  • Entering gymnasts personal and medical details into Canberra City's data system
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing potential client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions daily to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assist with First Aid
  • Chaperone Australian, ACT and club teams
  • Volunteer organiser and fundraiser
  • Maintain a clean office environment

Travel Officer

University of Canberra
10.2007 - 05.2010
  • Coordinated domestic and international travel arrangements for all UC staff, ensuring seamless logistics for attending domestic and international conferences.
  • Maintain travel spreadsheet on travellers and expenditure
  • Updated and maintained confidential databases and records.
  • Processed travel expenses and reimbursements
  • Provided professional administrative support
  • Handled confidential and sensitive information with discretion and tact.
  • Served as liaison between departments to facilitate effective communication throughout university.
  • Managed office inventory
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Assisted in development of company policies and procedures, contributing to more organized work environment.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure spreadsheet/reports regularly.
  • Provided exceptional customer service when addressing staff and client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Education

HLTAID011 - Provide First Aid - First Aid

First Aid
Allens Training
03-2024

Certificate IV Business Administration - Business Administration

Certificate IV Business Administration
Talent
10.2015

Level 1 Gymnastics Coach And Judge - Gymnastics

Level 1 Gymnastics Coach And Judging
Australia And ACT Gymnastics
04-2003

Year 11 Certificate -

Batemans Bay High School
Batemans Bay, NSW
12-1989

Year 10 Certificate -

Moruya High School
Moruya, NSW
12-1988

Skills

  • Professional, reliable and mature
  • Meticulous attention to detail
  • Executive Support
  • Strong decision-making
  • Advanced multitasking and prioritising of workload
  • Exceptional organisation and excellent communication skills
  • Administrative support specialist
  • Manage executive/director’s schedules
  • Coordinate travel arrangements
  • Expense/reimbursement and acquittal documentation
  • Event Planning, Meeting Coordination and Calendar Management
  • Office Administration/Management
  • Office Equipment Operation
  • Financial Reporting
  • Invoice Processing
  • Inventory Control
  • Records Management
  • Contract Review
  • Time management abilities
  • Team building
  • Time management abilities

Timeline

Executive Assistant to Director/Office Manager

University of Canberra
08.2019 - Current

Executive Assistant to the Director/Office Manager

University of Canberra
07.2016 - 08.2019

Executive Assistant to the Director

University of Canberra
06.2015 - 07.2016

Finance Officer

University of Canberra
03.2012 - 06.2015

Bank Reconciliation Officer

University of Canberra
05.2010 - 03.2012

Travel Officer

University of Canberra
10.2007 - 05.2010

Office Manager/Receptionist/Coach

Canberra City Gymnastics Club
01.2000 - 11.2010

HLTAID011 - Provide First Aid - First Aid

First Aid

Certificate IV Business Administration - Business Administration

Certificate IV Business Administration

Level 1 Gymnastics Coach And Judge - Gymnastics

Level 1 Gymnastics Coach And Judging

Year 11 Certificate -

Batemans Bay High School

Year 10 Certificate -

Moruya High School
Traci Ward