Summary
Overview
Work History
Skills
Timeline
Manager

Tracie Moodley

Ballarat,VIC

Summary

Friendly, reliable, efficient and competent team member with a proven track record managing Peace & Quiet Day Spa, enhancing customer satisfaction scores significantly. Skilled in negotiating with team members and customers while fostering a positive environment through strong communication and organizational skills. Achieved top staff satisfaction, demonstrating reliability and a customer-focused approach.

Overview

20
20
years of professional experience

Work History

Manager

Peace & Quiet Day Spa
03.2017 - 11.2024
  • Managed and motivated employees to be productive and engaged
  • Day to day running of P&Q Day Spa Maintained professional, organized, and safe environment for employees and clients
  • Training new employees on company policies and sales techniques and spa services as onboarding process.
  • Enhanced customer satisfaction by developing and training staff to deliver world class spa treatments while providing the highest quality services.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques and Spa services
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service and products
  • Managed and motivated employees to be productive happy and engaged in work, to which I achieved the highest ranking in staff satisfaction in the organization.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Retail Consultant

Peace & Quiet Day Spa
12.2004 - 12.2016
  • Achieved monthly sales targets consistently by building rapport with customers and attentively addressing their needs.
  • Actively engaged with customers upon entry into Day Spa creating a welcoming atmosphere conducive to successful sales interactions.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered incoming calls and emails, client bookings, end of day procedures responsible for reception and retail area.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Collaborating and organizing Spa therapists to create a positive work environment that fostered teamwork and productivity and clients satisfaction.

Skills

    Articulate

    Strong communication skills

    Personable

    Customer focused

    Reliable

    Organized

Timeline

Manager

Peace & Quiet Day Spa
03.2017 - 11.2024

Retail Consultant

Peace & Quiet Day Spa
12.2004 - 12.2016

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Tracie Moodley