Tracie Popovic
Melbourne,VIC
Summary
I am a highly skilled and motivated Enterprise Design Specialist with over 8 years of experience in Project and Leadership roles within the Insurance and Software Business Transformation environment. I have a collaborative approach to working with stakeholders and a keen focus on customer satisfaction through high-level and tactical communication, teamwork, and timely delivery. I am excited to join a high-growth innovative company where I can expand and grow my career while making a meaningful impact.
Overview
7
7
years of professional experience
Work History
Enterprise Platform Project Specialist
IAG
01.2022 - Current
- Operationalised releases through stakeholder connection and data-led decision-making for seamless implementation
- Collaborated on cross-functional releases across IIA, DIA, and New Zealand, maintaining stakeholder connections across multiple contact centers and face-to-face sites
- Oversaw Learning & Development (L&D) and operationlisation of transformation through product and system changes
- Planned and delivered end-to-end training and embedment support framework for all users, ensuring successful outcomes in impacted business areas
- Raised awareness around project and business requirements, fostering collaboration between stakeholders for seamless implementation
- Registered risks and issues identified through data and reporting, working collaboratively to problem solve
- Defined and tracked performance metrics for each release, utilizing historical data and current trends for outcomes aligned with business strategy
- Attended decision registers, understanding impacts, and providing recommendations for process mapping and continuous improvement
- Presented recommendations and insights through ongoing performance tracking and analysis to the executive team, supporting informed business decisions.
Team Leader, Customer Vulnerabilities
IAG
03.2020 - 01.2022
- Delivered projects aligning business performance to meet the General Insurance Code of Practice
- Conducted business, technical, and operational analysis to identify opportunities and risks for customers
- Developed strategies and plans for successful implementation of technical solutions
- Delivered training and support to ensure long-term customer success.
Team Leader, Sales and Service
IAG
02.2017 - 03.2020
- Successfully managed the responsibility of leading and motivating a sales team, achieving and exceeding sales targets
- Exceeded sales performance KPIs through strong coaching and embedment plans
- Delivered training and support to Change Champions across the network, implementing large platform change.
Education
Project Management -
IAG
01.2024
Skills
- Software Development and Delivery
- Strategic Planning
- Resource Allocation
- Process Improvement
- Data Analysis
- Project Management
- Web-Based Infrastructure
- Effective Communicator: Drove 30% increase in customer satisfaction scores by leading weekly status calls and proactively addressing concerns
- Strategic Thinker: Developed and implemented a new project management methodology resulting in a 20% increase in project completion rates
- Customer Advocate: Successfully resolved a major customer issue exceeding GICOP guidelines
- Documentation Management
- Scope Definition
- Decision Making
- Cross-functional Collaboration
Accomplishments
- Successful Platform Implementation: Worked on the largest Enterprise Stack migration from legacy systems resulting in an 18% increase in operational efficiencies.
- Leadership Development: Developed and implemented a leadership development program resulting in a 25% increase in employee retention.
Timeline
Enterprise Platform Project Specialist
IAG
01.2022 - Current
Team Leader, Customer Vulnerabilities
IAG
03.2020 - 01.2022
Team Leader, Sales and Service
IAG
02.2017 - 03.2020
Project Management -
IAG