Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tracie Popovic

Melbourne,VIC

Summary

I am a highly skilled and motivated Enterprise Design Specialist with over 8 years of experience in Project and Leadership roles within the Insurance and Software Business Transformation environment. I have a collaborative approach to working with stakeholders and a keen focus on customer satisfaction through high-level and tactical communication, teamwork, and timely delivery. I am excited to join a high-growth innovative company where I can expand and grow my career while making a meaningful impact.

Overview

7
7
years of professional experience

Work History

Enterprise Platform Project Specialist

IAG
01.2022 - Current
  • Operationalised releases through stakeholder connection and data-led decision-making for seamless implementation
  • Collaborated on cross-functional releases across IIA, DIA, and New Zealand, maintaining stakeholder connections across multiple contact centers and face-to-face sites
  • Oversaw Learning & Development (L&D) and operationlisation of transformation through product and system changes
  • Planned and delivered end-to-end training and embedment support framework for all users, ensuring successful outcomes in impacted business areas
  • Raised awareness around project and business requirements, fostering collaboration between stakeholders for seamless implementation
  • Registered risks and issues identified through data and reporting, working collaboratively to problem solve
  • Defined and tracked performance metrics for each release, utilizing historical data and current trends for outcomes aligned with business strategy
  • Attended decision registers, understanding impacts, and providing recommendations for process mapping and continuous improvement
  • Presented recommendations and insights through ongoing performance tracking and analysis to the executive team, supporting informed business decisions.

Team Leader, Customer Vulnerabilities

IAG
03.2020 - 01.2022
  • Delivered projects aligning business performance to meet the General Insurance Code of Practice
  • Conducted business, technical, and operational analysis to identify opportunities and risks for customers
  • Developed strategies and plans for successful implementation of technical solutions
  • Delivered training and support to ensure long-term customer success.

Team Leader, Sales and Service

IAG
02.2017 - 03.2020
  • Successfully managed the responsibility of leading and motivating a sales team, achieving and exceeding sales targets
  • Exceeded sales performance KPIs through strong coaching and embedment plans
  • Delivered training and support to Change Champions across the network, implementing large platform change.

Education

Project Management -

IAG
01.2024

Skills

  • Software Development and Delivery
  • Strategic Planning
  • Resource Allocation
  • Process Improvement
  • Data Analysis
  • Project Management
  • Web-Based Infrastructure
  • Effective Communicator: Drove 30% increase in customer satisfaction scores by leading weekly status calls and proactively addressing concerns
  • Strategic Thinker: Developed and implemented a new project management methodology resulting in a 20% increase in project completion rates
  • Customer Advocate: Successfully resolved a major customer issue exceeding GICOP guidelines
  • Documentation Management
  • Scope Definition
  • Decision Making
  • Cross-functional Collaboration

Accomplishments

  • Successful Platform Implementation: Worked on the largest Enterprise Stack migration from legacy systems resulting in an 18% increase in operational efficiencies.
  • Leadership Development: Developed and implemented a leadership development program resulting in a 25% increase in employee retention.

Timeline

Enterprise Platform Project Specialist

IAG
01.2022 - Current

Team Leader, Customer Vulnerabilities

IAG
03.2020 - 01.2022

Team Leader, Sales and Service

IAG
02.2017 - 03.2020

Project Management -

IAG

Similar Profiles

CREATE PROFILE
Tracie Popovic