Tracy Anderson
Mount Annan
Summary
Professional, reliable, and customer-focused Receptionist and Administrator with extensive experience across front desk operations, call handling, and administrative support. Known for a high standard of personal presentation, strong communication skills, and the ability to manage multiple tasks in fast-paced environments. Brings strong leadership, organisational ability, and a passion for delivering exceptional service within team-oriented environments.
Overview
10
10
years of professional experience
Work History
, Front Desk Receptionist
Campbelltown Catholic Club
10.2023 - Current
- Greeted members and guests with professionalism and friendliness.
- Responded to member enquiries and provided accurate information
- Delivered club announcements and communications
- Facilitated ticket sales and managed restaurant reservations.
- Maintained high customer service standards in a busy environment
- Managed financial transactions efficiently.
Sports Administrative Officer
Camden Netball Association
Camden, NSW
02.2018 - 10.2023
• Primary point of contact for club members and association enquiries
• Liaised with Executive Committee members and stakeholders
• Managed filing, correspondence, printing, and general administration
• Completed accurate data entry using Microsoft Office applications
• Supported the smooth operation of competitions and programs
Call Centre Operator
NRMA Motoring Services
Sydney Olympic Park, NSW
12.2015 - 12.2018
- Managed large volume of incoming calls for 24-hour roadside support.
- Facilitated breakdown services for both regional and metropolitan locations.
- Prioritised critical situations to ensure timely resolution.
- Handled high-pressure situations with poise and professionalism.
Education
Bachelor Of Commerce - Accounting
University of Western Sydney
Sydney, New South Wales, NSWSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Team collaboration
- Verbal and written communication
- Administrative skills
- Office organization
- Work prioritization
Hobbies
• Spending time with family
• Attending sporting events
• Beach activities
References
Craig Anderson
NRMA – Olympic Park
📞 0439 133 577
✉️ craig.anderson@mynrma.com.au
Stephanie Harrison
Personal Reference – Sydney
📞 +61 416 251 326
✉️ stephanie.watson@det.nsw.edu.au
Timeline
, Front Desk Receptionist
Campbelltown Catholic Club
10.2023 - Current
Sports Administrative Officer
Camden Netball Association
02.2018 - 10.2023
Call Centre Operator
NRMA Motoring Services
12.2015 - 12.2018
Bachelor Of Commerce - Accounting
University of Western Sydney