Summary
Overview
Work History
Skills
Accomplishments
Interests
Timeline
StoreManager

Tracy Ansell

Bundamba,QLD

Summary

Dynamic leader with proven expertise in customer service management and store operations, honed across roles at Millers Fashion and other retailers. Excels in team leadership and retail inventory management, driving staff to exceed sales goals by implementing effective merchandising strategies. Skilled in POS systems and staff supervision, consistently improving customer satisfaction and loyalty.

Knowledgeable [Desired Position] with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Qualified [Desired Position] with history of managing retail environments effectively. Proven ability to enhance customer satisfaction and maintain efficient store operations. Demonstrated leadership and team-building skills, ensuring smooth day-to-day functions.

Overview

6
6
years of professional experience

Work History

Store Manager

Millers Fashion
02.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.

Shop Assistant

Cotton On Kids
01.2023 - 02.2024
  • Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
  • Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
  • Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
  • Contributed to a positive team atmosphere through effective communication and support of fellow associates.
  • Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.
  • Assisted in training new employees on store policies, procedures, and best practices for success in their roles.
  • Supported loss prevention efforts by monitoring suspicious activity and reporting concerns to management.
  • Implemented visual merchandising strategies to improve product visibility and drive sales growth.
  • Collaborated with team members to optimize store operations and achieve sales goals consistently.
  • Greeted customers entering store and offered assistance with requirements.
  • Checked incoming orders and organized new stock.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.

Shop Assistant

Rockmans
02.2020 - 02.2024
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Collaborated with team members to achieve overall store goals and objectives.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Assisted in training new hires on store procedures, policies, and product knowledge.
  • Developed strong product knowledge to educate customers on features and benefits.
  • Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
  • Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
  • Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
  • Achieved sales targets by effectively promoting store products and upselling items when appropriate.
  • Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
  • Contributed to a positive team atmosphere through effective communication and support of fellow associates.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.

Shop Assistant

Lowes Menswear
05.2019 - 02.2020
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Checked incoming orders and organized new stock.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Collaborated with team members to achieve overall store goals and objectives.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Assisted in training new hires on store procedures, policies, and product knowledge.
  • Developed strong product knowledge to educate customers on features and benefits.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
  • Increased sales, recommending products based on customer needs and preferences.
  • Provided exceptional customer service for increased customer satisfaction and repeat business.
  • Adapted quickly to new product lines and promotions, consistently providing up-to-date information to customers.
  • Helped customers make informed decisions, providing detailed product information and advice.
  • Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
  • Implemented customer loyalty program, encouraging repeat business and building loyal customer base.
  • Improved store layout by organizing merchandise according to season and trends, enhancing customer shopping experience.
  • Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.
  • Streamlined checkout process, reducing wait times and improving customer feedback ratings.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Team leadership
  • Friendly and positive
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Recruitment and hiring
  • POS systems
  • Store displays
  • Staff supervision

Accomplishments

  • Managed a store that exceeded company expectations in every category during the quarter.
  • Supervised team of 3-4 staff members.

Interests

  • Fashion and Style
  • I enjoy cooking for friends and family gatherings
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects
  • Team Sports
  • DIY and Home Improvement
  • Cooking
  • Dancing
  • Music
  • Fashion
  • Road Trips

Timeline

Store Manager

Millers Fashion
02.2024 - Current

Shop Assistant

Cotton On Kids
01.2023 - 02.2024

Shop Assistant

Rockmans
02.2020 - 02.2024

Shop Assistant

Lowes Menswear
05.2019 - 02.2020

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Tracy Ansell