TRACY DAVIS

• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Delivered efficient service by maintaining sanitation guidelines in food preparation.

Ensuring satisfaction by addressing customer needs.

Ensured cleanliness and hygiene of Deli through routine cleaning.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Met customer service goals and exceeded customer expectations.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Answered product questions using knowledge of sales and store promotions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.