Tracy Cameron
Research,VIC
Summary
I am extremely proficient in Management and Administration skills, staff management and Human resources, planning and budget setting, accounts receivable and payable and bank reconciliation.
I am a well organised person and work within a team or autonomously. I am driven and open to learning and gaining new skills.
Overview
32
32
years of professional experience
Work History
Business Owner
Tamboril
01.2019 - 09.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Import distributor of Giftware and Homeware products across Australia and New Zealand
- Set up local Trade Fairs in Sydney and Melbourne Bi-Annually
- Customer Service skills when dealing with customers on a daily basis as well as face to face sales at trade show events
- Increased Business Sales and Profit Margins by keeping current with product lines
- New product sourcing Bi Annually to China
Franchise Owner
Autobarn Chirnside Park
12.2003 - 11.2017
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Administration and Accounts including Bank reconciliation and BAS Statement preparation
- Management of up to 20 staff members including both Full Time and Part time / Casual Employess
- Stock Management Skills
- Retail sales both B2C and B2B
Enrolled Nurse - Spinal Ward
Austin Hospital
10.2015 - 12.2016
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
Victorian Import Operations Manager
Vanguard Logistics
02.1993 - 11.2003
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- All Operations duties related to Import Sea Freight Operations
- Proficient with Sea Cargo Automation and EDI
- Preparation of Import Documentation including Customs Clearance
- Responsible for planning and organising local cartage to door
- Customer Service including quotations and tenders
- Face to face sales to acquire new customers and servicing existing
- Management of staff both departmental and across the Branch
Education
Nursing
Box Hill Institute of TAFE
Melbourne, VIC07-2016
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Work Planning and Prioritization
- Relationship building
- Team collaboration and leadership
- Performance improvement
- Operations management
- Bookkeeping
- New business development
- Staff management
Accomplishments
Franchisee of the Year 2006
Awarded Store with the greatest growth
Nominated for Franchisee of the Year 2011
Gross Sales top 20 of 110 Stores
Student Nurse of the Year 2015
Timeline
Business Owner
Tamboril
01.2019 - 09.2024
Enrolled Nurse - Spinal Ward
Austin Hospital
10.2015 - 12.2016
Franchise Owner
Autobarn Chirnside Park
12.2003 - 11.2017
Victorian Import Operations Manager
Vanguard Logistics
02.1993 - 11.2003
Nursing
Box Hill Institute of TAFE
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