Tracy Cogill
Bundaberg North,Queensland
Summary
A dynamic Grocery Team Member with a proven track record at Coles, I excel in enhancing store operations through expert stock management and outstanding customer service. Known for elevating store cleanliness and hygiene, my merchandising techniques have significantly improved product visibility and sales. Adept at teamwork and collaboration, I consistently exceed performance goals by fostering a customer-focused environment.
Overview
38
38
years of professional experience
Work History
Grocery Team Member
Coles
Bundaberg, QLD
04.1995 - Current
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Retrieved items for customers and verified prices.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
- Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
- Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
Shop Assistant
Fruit Shed
Sunshine Coast, QLD
09.1991 - 03.1992
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Office Assistant
Kens Bake-Inn
Cairns, QLD
05.1987 - 03.1990
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Marymount College
West Burleigh, QLD1984
Skills
- Stock management
- Shelf stocking
- Customer service
- Excellent communication
- Teamwork and collaboration
- Monitoring inventory
Timeline
Grocery Team Member
Coles
04.1995 - Current
Shop Assistant
Fruit Shed
09.1991 - 03.1992
Office Assistant
Kens Bake-Inn
05.1987 - 03.1990
Marymount College